Https Connections Reset

  • 1
  • Problem
  • Updated 6 years ago
  • Acknowledged
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Problem acknowledged. Email provided for assistance. No need of further response at current time.

I have been using Exede internet service for over a year now and it has been fine, but on Monday (5/26/2014) I am no longer able to log in to Amazon or Ebay.  Other https sites I use for work also do not work which effectively puts me out of business.  I can browse Amazon or Ebay but if I want to log in the connection is reset.  I have reset the router, restarted my computer, tried 5 different browsers to no avail, the connection to certain https sites never works.

Please Help!  I cannot work with this issue and will get fired!


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Grady Coker

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  • anxious

Posted 6 years ago

  • 1
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ExedeCrystal

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Grady,

I'm sorry to hear that you are having problems with your service. It is a known issue that some customers are having connection errors while trying to access certain websites. This issue has been escalated internally and is being worked on in order to find a resolution as soon as possible. I apologize for the inconvenience. Please send an email to exedelistens@viasat.com with your account information and I will see what we can do for you.

Thanks, ExedeCrystal 
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Grady Coker

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Thanks, Crystal.  I sent an email to the address you provided.
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ExedeCrystal

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Grady, I have responded to your email. Thanks.

ExedeCrystal

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