how to use new my exede. I don't see anything different than old my exede. ???????

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  • Updated 7 months ago
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New my exede link for all new my exede?????
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computer1949

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Posted 10 months ago

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Bev, Champion

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The new My Exede has not been released yet. I'm sure the Moderators will let us know when new things are available to us.
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computer1949

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Just got email that new my exede is ready to use
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Bev, Champion

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Are you certain that email was from Exede/Viasat? I haven't received such an email.
(Edited)
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computer1949

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Bev, Champion

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Should be customercare@viast.com, I'd forward that email to exedelistens@viasat.com and ask to be sure it is legitimate. It is suspicious to me.
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Bev, Champion

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That's just for the SMS messaging, not the web based portal.

You follow the directions and once registered, can do the things listed via sms text messages, same as EasyChat, except you don't need Facebook Messenger to use it.


Commands are:
CHK - Troubleshoot Service
RBT - Reboot Modem
USG - Check current usage
PAY - Make a one time payment
BILL - check balance due
AGNT - Chat with an agent
UPDT - Update phone number or email address on file
BUY - Buy more data
STOP - Stop receiving the automatic messages it will send to your phone.
(Edited)
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Diana, Viasat Employee

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Hello computer1949,  That is an email from ViaSat/Exede regarding getting text message when you exceed your data limit.
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computer1949

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When will new my exede be available?????
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Bev, Champion

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We don't know yet. Viasat has not announced a date, only that some new things for the customer portal are being worked on.
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computer1949

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Do you have a status update on new my exede
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Diana, Viasat Employee

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Hi computer1949,  Bev is correct.  We don't have a date yet and that is why we have the new SMS feature being added.
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computer1949

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Can you sign up more than one for new SMS
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Bev, Champion

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More than one phone, yes.
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computer1949

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What does trubleshoot service do????
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Bev, Champion

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That will check your service to see if there is a problem. It checks connection and modem health as well as checks for weather issues in your area, or at your gateway.
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computer1949

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Status update on new myexede.net