How to turn off auto bill pay

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  • Updated 2 years ago
I no longer have the same bank account as I did when I started with Excede so my card information for payment is incorrect. I haven't received my new card for my new account but it won't let me edit the payment information without it. How do I turn off the auto-pay. If it tries to pull the money for my payment it won't get paid and I really don't want a returned payment on my account. Please help if anyone knows how to turn that feature off for just a day or two, until I get my new card in that would help me out so much!
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  • Frustrated

Posted 2 years ago

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Old Labs

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Contact customer support via chat, email or phone as noted at:

They'll need to know your account and contact information and you don't want to post that info here since it's a public forum.
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Diana, Viasat Employee

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Hi Dawn,  Old Labs is correct.  Please contact us and we will update your payment method. You can call 855-463-9333, send an email to or go to and begin a chat. Have a great day.