I live in the plains in Colorado and the wind can be intense. Last night we had a particularly gusty wind storm and lost service. Since it takes days to get a response to a service call I am looking for DIY solutions. I have found that you can access the modem service page by going to 192.168.100.1 in your web browser. But need help interpreting the status’s presented (see image attached). I suspect that the dish is misaligned, is there a tool or app that we can use to check or fix dish alignment? 
Posted 1 year ago
Steve Frederick-VS1/Beam314, Champion
Stephen Rice, Champion
I would go outside and gently push the dish in several directions while it is still firmly mounted. If the signal strength increases as you push it, loosen the dish and slightly move it in the direction that increased signal strength.
I'm no technician, but if your dish is only slightly out of alignment, this might save you a service call.
I'm no technician, but if your dish is only slightly out of alignment, this might save you a service call.
How can I see the status of the signal strength?
it'll change in real time on the SNR bar in the modem page you posted above.
GabeU, Champion
This is an instance where the mobile app can come in really handy. However, if your dish is off on more than one axis, the chances of you finding the right spot will be nearly impossible. If it's swiveled, maybe. If it's moved up and down, maybe. If it's turned side to side, maybe. But if the mount itself has actually moved, or it's a combination of two or more of those things, it's likely to be too difficult.
VeteranSatUser, Champion
Next to impossible. It isnt even easy to tune a Directv dish anymore without a meter since you have to dither it. I cant even begin to imagine.
Stephen Rice, Champion
What Gabe and the Vet said. There is an itsy bitsy chance that nudging the dish might help, so I still think its worth a try. But any serious pointing is going to require a technician.
Don’t go outside and push your dish around. Call, don’t post on this site, customer care at (866) 945-3258
I have called customer service, it takes a week to get a service call. If I can get my internet back sooner than that by pushing the dish around, I will.
VeteranSatUser, Champion
Good luck with that. You will need it!
Stephen Rice, Champion
https://m.youtube.com/watch?v=Cq-FFpT...
This video shows a tech using a tool to align the dish. How can I access this tool?
This video shows a tech using a tool to align the dish. How can I access this tool?
Aligning a Directv dish and a Viasat dish are two very different things. I would take Steve's advice and get a tech out to align it. There is a very narrow "window" for aligning these things and from the info from installers ( Andy ) of VS2, which you have, they have a very hard time aligning them.
(Edited)
It requires placing the modem into install mode and to do that requires a modem key only available to certified installers. There are various "point and peak job aids" to be found but unless you have the modem key they are of little use.
(Edited)
Ashton Robinson
VeteranSatUser, Champion