Help Desk

  • 1
  • Problem
  • Updated 3 years ago
  • (Edited)
Exede Listens - But only during business hours - and only to what they want to hear
Photo of Gerard Hall

Gerard Hall

  • 35 Posts
  • 1 Reply Like

Posted 3 years ago

  • 1
Photo of Matt F

Matt F, Viasat Official Rep

  • 114 Posts
  • 30 Reply Likes
Hi Gerard,

Did you have a question you were hoping to get answered? If you'd prefer not to use Exedelistens@viasat.com, you can also call 855-463-9333. Thanks!
Photo of Gerard Hall

Gerard Hall

  • 35 Posts
  • 1 Reply Like
I was planning to post the entire conversation form my last post but decided the following "close out" from Exede is Listening says it all

"This conversation is no longer open for comments or replies."


Exede is still exceeding!


Who do you guys think you're kidding.

By the way........
 

16:52 Hrs EST

2.3 Down (Peak) .8 Up

I wonder if Exede is listening. It is still business hours!

Exede is still exceeding! 
    Photo of Gerard Hall

    Gerard Hall

    • 35 Posts
    • 1 Reply Like
     

    16:55 Hrs EST

    2.2 Down (Peak) .9 Up

    I wonder if Exede is listening. It is still business hours!
    Exede is still exceeding!

    Photo of Gerard Hall

    Gerard Hall

    • 35 Posts
    • 1 Reply Like
     

    17:00 Hrs EST

    1.6 Down (Peak) .8 Up

    Exede is no longer listening. It is no longer business hours!

    However....

    Exede is still exceeding!

    Photo of Gerard Hall

    Gerard Hall

    • 35 Posts
    • 1 Reply Like
    So now I get

    This reply has been removed by Exede Internet

    I guess they're not really listening
    Photo of Matt F

    Matt F, Viasat Official Rep

    • 114 Posts
    • 30 Reply Likes
    Hi Gerard,

    You can reach us at the phone number above until 10 p.m. MST.

    Or you may ask your question here. Just be sure not to include any personal info, as this is a public forum.