You can check the status by keying in 192.168.100.2 in the address bar of your web browser. If you continue to have issues after looking at that page and rebooting the modem, send email@example.com an email with your account and contact info and they can look into it further from their side.
Hello Leonard, sorry to hear you’re experiencing modem issues. I would be more than happy to take a look at your account to see how I can further assist and troubleshoot if necessary. Please send us an email to firstname.lastname@example.org. Thank you