How to change email Server Settings for Thunderbird email client use with non migrated secondary accounts.

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  • Updated 3 years ago
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My primary Wildblue email account was recently migrated to the new Zimbra platform, but my three secondary accounts have not been migrated yet. This post details how to change the server settings in Mozilla Thunderbird email client so you can keep (conveniently) using your non-migrated secondary accounts without having to log on through your web browser. Secondary accounts that have not yet been migrated seems to be causing issues for some Wildblue email users and I hope to help with that.

These instructions show how to create an individual outgoing server setting for each of your accounts if your primary Wildblue email account has already been migrated and your secondary accounts have not been migrated. The instructions apply to the latest version of Thunderbird and may or may not apply to older builds. No warranty is expressed or implied. This is what worked for me, and it is somewhat less complicated than the instructions provided by Exede. Note that you might get a prompt to verify your password for each account the first time Thunderbird accesses the new settings for sending and receiving emails. You should be given the option to save your passwords in "Password Manager" for each entry. This will save you the trouble of retyping your password every time you try to send or receive.

1) Open Thunderbird and click "Tools" in the tool bar, then click "Account Settings" in the drop down menu. This opens the settings window.

2) In the left pane of settings window you will see all of your email accounts. Use the scroll bar or arrow key to scroll all the way to the bottom of the pane and click "Outgoing Server (SMTP)".

3) If you have more than one existing outgoing server setting you will see them in the small window that allows you to add, edit, remove, and set a default server. Locate your primary account user name in the window, i.e. xxxxxx@wildblue.net, and click it once to highlight, then click the "Edit" button. You may leave the description blank if you wish, or describe the setting with a title.
A) In dialog box "Server Name" type: smtp.wildblue.net
B) Set "Port" as: 465
C) In "Connection security" choose: SSL/TLS
D) In "Authentication method" choose: Normal password
E) Be sure to use your primary email account username: (primary) username@wildblue.net
F) Click the "Okay" button and close the server setting window.
G) Finally, make sure this setting is your default by clicking "Set default".

Now you are ready to edit or add new outgoing server settings for your secondary accounts. (I only had one outgoing server setting for several accounts on the Googlemail platform before migration) If you have any other outgoing server settings for your Wildblue email accounts I recommend you click to highlight and then click "remove" to add the new settings completely from scratch.

4) Click "Add". Again, you may leave the description blank or type in a description of your choosing.
A) In dialog box "Server Name" type: smtp.googlemail.com
B) Set "Port" as: 465
C) In "Connection security" choose: SSL/TLS
D) In "Authentication method" choose: Normal password
E) Enter one of your secondary account user names: xxxxxxx@wildblue.net
F) Click the "Okay" button to close the server setting window.
Note: the details for each setting is displayed beneath the add/edit/remove window by clicking the setting to highlight it.

Repeat Step 4) A through F for each additional secondary email account. Double check the details of each before moving on to the next step.

Now you are ready to apply incoming server settings for all of your accounts.

5) Locate your primary email account username in the left pane. Click "Server Settings" directly below your primary username.
A) In "Server Name" type: mail.wildblue.net
B) Set "Port" as: 995 if using POP or 993 if using IMAP
C) Be sure you have the correct username entered for the account
D) In "Connection security" choose: SSL/TLS
E) In "Authentication method" choose: Normal password

6) Click "Server Settings" directly below one of your secondary email account usernames in the left pane.
A) In "Server Name" type: pop.googlemail.com
B) Set "Port" as: 995
C) Be sure you have the correct username@wildblue.net entered for the secondary account
D) In "Connection security" choose: SSL/TLS
E) In "Authentication method" choose: Normal password

Repeat Step 6) A through E for each additional secondary account.

I hope this might assist some people in getting through the stalled migration transition. I suppose that if/when the secondary emails are finally migrated to Zimbra, the same inbound and outbound settings applied to the primary account here will also work for the secondary accounts at that time. Good luck!
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PB

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  • Happy to have it fixed!

Posted 3 years ago

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Alex, Viasat Corporate Communications

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Those having trouble migrating secondary accounts can also call 855-463-9333 and we'll take care of it for you.
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Jim Parker

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Not true.
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PB

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Thanks Alex, I called the CS phone number before I posted above. The nice lady told me to create new secondary accounts using smtp.gmail.com, etc., but I had already attempted to use those settings and they did not work. The only settings that would allow me to send and receive email from secondary accounts (not yet migrated) using Thunderbird were smtp.googlemail.com and pop.googlemail.com as previously described. I received an answer from Exede Brad that it is anticipated that all the accounts will be migrated by next week. The new server settings should then function for all WB/Exede email accounts. That's good news.
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Jonathan Jones

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Worked perfectly! Contrary to the other posted migration issues, mine was the primary that was not forwarding from the new mail server to my Thunderbird.
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Jim Parker

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If this works for me, will it download all the messages in each of the secondary account in boxes?  That is what happened when the primary account was migrated and set up with the proper configuration settings.  That is a lot of useage.  Is there a plan for compensating for this?
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PB

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I think it would depend on settings made when you set up and/or managed your email accounts on the google mail web page. I did not experience any mass downloads. This thread will be obsolete very soon, I think. The server settings for primary and secondary accounts will be the same. I've already changed mine to connect to the new wildblue mail servers. :)