How much to get out of the contract?

  • 2
  • Question
  • Updated 4 weeks ago
  • Answered
  • (Edited)
I have been a customer for about 4 months,or less. Two year contract. Worse mistake besides having dish I have made in years.
Photo of Johnny Campbell

Johnny Campbell

  • 2 Posts
  • 1 Reply Like

Posted 9 months ago

  • 2
Photo of Brad

Brad, Viasat Employee

  • 2887 Posts
  • 968 Reply Likes
Hi Johnny

The cancellation fee is $15 per each month remaining on your agreement
Photo of Evelio Cunningham

Evelio Cunningham

  • 1 Post
  • 0 Reply Likes
I too want out of my contract, but Viasat knew I would be a have traffic user from the very beginning and every month I have been with ViaSat I have exceeded 250 GB, I don't think I should pay to get out of contract since I was sold the contract and Viasat knew this would happen. Do you Have any plane to increase data availability? if so, when? How much? to what amount?
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 2519 Posts
  • 1379 Reply Likes
So you are using 250GB data/month and not satisfied with Viasat. If you use that much data you shouldn't have satellite internet in the first place.
(Edited)
Photo of Maria Castro

Maria Castro

  • 1 Post
  • 1 Reply Like
well, once you cancel, you have to wait for them to send you a box so you can send the equipment back or they will charge you 350.00. while you're waiting for "the box", another billing cycle goes thru your bank account, even though you have terminated the service.
AND, the gods forbid if the address gets screwed up, cuz now there's another billing cycle that will go thru your bank account even though they will profess that you are cancelled and the email notification is a mistake.
i am still waiting for them to send the boxes, conveniently after the billing date.
i have only used this service for 2 months. 2 yr contract, no forgiveness. pay your way out. well, i paid, the full two years and they are still taking money out of my account.
i keep calling and get the same shit. at least the last time the employee was American and i could understand what she was saying.
they are predatory and not a mistake I will repeat, ever.
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 2539 Posts
  • 1389 Reply Likes
I have to ask....what made you signup for Exede in the first place? And please don't say to save $10 a month in a bundling deal.
Photo of Johnny Campbell

Johnny Campbell

  • 2 Posts
  • 1 Reply Like
Well will tell you.I had u-verse,the slowest they had. And direct tv. Internet was slow as watching grass grow. So after being bombarded with dish ads a lot,in one of my stupid days I thought well let's go with them.It took three days to run out of liberty 12.This is worse than direct tv ever was.Think I will go with amazon and kodi..I am 69 om a fixed income,own my own home,but have to watch what I spend.
Photo of Stephen Rice

Stephen Rice

  • 1870 Posts
  • 868 Reply Likes
Getting married is the worst mistake I ever made. Must be nice to have a life where signing up for Exede and Dish are the worst mistakes ever made.
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 2539 Posts
  • 1389 Reply Likes
Bunch of data hogs! :) :) :)
Photo of Deku

Deku, Champion

  • 726 Posts
  • 350 Reply Likes
@veteransatuser oh wow XD LOLZA!!! XD your funny imma just smiling away and kinda chuckling at the same time XD LOLZA!!! XD
Photo of Bev

Bev, Champion

  • 3014 Posts
  • 1250 Reply Likes
I'm slipping, I've only used 19 GB this week - terrible of me. I need something new to download or I'm never gonna use 150 GB and here I was going for 500 GB in one month LOL

(I'm joking,  I don't plan on downloading six or seven new games in one month, I can't afford that many of the big ones in a month.)
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 2539 Posts
  • 1389 Reply Likes
Well I have 5 hours unlimited per day and still get 1080p Netflix. So I got that going for me :)
Photo of Tres Bien

Tres Bien

  • 44 Posts
  • 29 Reply Likes
Stephen, I'm nobody to fear or even pay attention to and so, given that I am of no consequence then it will be of little concern as I offer to you that of all of the comments that I have encountered on this site, yours most often are, to my way of thinking, the rudest and cruelest posted. 

I don't like to turn issues into matters personal.  The subject at hand should always be the focus to my way of thinking.  But sometimes people in their exuberance transcend the bounds of propriety and need to be reigned in or so it seems to me.
I offer humbly that I believe that you need to be nice.  You have, it appears, some valuable insights into many of the matters addressed hereabouts.  Don't pollute your skills with your capacity for pettiness.
with all due respect...
Photo of Harry Sanders

Harry Sanders

  • 1 Post
  • 0 Reply Likes
I have had via sat for less than a week and yesterday I get an email saying that I have used all my data for the month. Signing up with Viasat is the worst mistake I have made in my life. My speed is so slow I can't even stream Hulu or Netflix. I am going to bite the bullet and pay the cancellation fee ( worth it to get them out my life) and be sure to spread the word like wild fire.
Photo of Bev

Bev, Champion

  • 3000 Posts
  • 1246 Reply Likes
Streaming can use a ton of data, that's what the Video Data Extender is there to help with. Yes, it's a learning process but there are ways to maximize your data and, help it last longer. We all had to learn that and, most of us did so the hard way, by running out in a few days.

https://help.viasat.com/articles/General/Maximize-Your-Data?_ga=2.149543606.1671388650.1527053151-88...
Photo of Tres Bien

Tres Bien

  • 23 Posts
  • 15 Reply Likes
Nice, Bev.

How about:
"Mr. Sanders, what you report sounds extreme and completely untenable.  Your situation and experience need to be delved into and some resolution needs to be formulated.  Please, contact [somebody who cares] and allow us to resolve your issues."

Geez, Louise, I swear that they are all still in diapers.
(Edited)
Photo of Jim16

Jim16, Champion

  • 1850 Posts
  • 1520 Reply Likes
"I don't like to turn issues into matters personal."

"Geez, Louise, I swear that they are all still in diapers."
Photo of MEM

MEM

  • 121 Posts
  • 34 Reply Likes
Tres Bien,
Thank you for speaking your mind. Your honesty is refreshing.