how long does it take to get the boxes to send in motem and receiver?Its been a week

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  • Updated 2 years ago
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Waiting for box to ship so i can start my trip to beat the bad weather!
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Wayne Mittelstadt

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Posted 2 years ago

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Exede Lindsey

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Hello Wayne,

 It usually takes 7 to 10 business days to receive boxes for your equipment return. If you have not received your boxes within this time frame please give us a call at 866.945.3258 at your earliest convenience. 
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Exede Lindsey

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Hello Wayne, 

If UPS stated they delivered to your return boxes to your address, there is not much that we can do but send out another lease recovery box. Have you verified the exact address to which they delivered? 
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Wayne Mittelstadt

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Yes and this is a very smal town.If you send another can you send it to my sons because i need to leave here soon.Thanks very much!Wayne
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Wayne Mittelstadt

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Maybe the wind took it because we did have a major snow storm with wind.
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Exede Lindsey

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Wayne, if we send out another return box it will be another 7 to 10 business days. If you would like the boxes to go to an alternate address, we can certainly do this. Please send us an email with your account and contact info to exedelistens@viasat.com. Thank you 
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Wayne Mittelstadt

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Thanks Linsey,your the best.I just sent the info you said.
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Wayne Mittelstadt

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What carrier?
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Wayne Mittelstadt

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Post office?
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Exede Lindsey

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Hi Wayne, the carrier will be UPS 
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Wayne Mittelstadt

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Do you have a tracking number?

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