How do I cancel Exede Service?

  • 1
  • Question
  • Updated 3 years ago
  • Answered
  • (Edited)
Your service doesn't work here at my house because of all my 50ft oak trees so come get your equipment off my roof. My house is I closed with oak trees and your people should have known that it wouldn't receive when they installed it.
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Fred Radley

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  • Frustrated

Posted 3 years ago

  • 1
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Diana, Viasat Employee

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Hi Fred,   We are saddened to hear that you may be leaving our service. We value all of our customers and want to turn this situation around for you. When did your trees begin to interfere?  In order to disconnect your service, please call Exede Customer Service at 855-463-9333 for immediate assistance.   You can also send an email to exedelistens@viasat.com with your account and contact information
(Edited)
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John Albano

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Read you contract, first as you might be locked in or two years as a monthly charge to buy ourself out. BUT, you might just work with Exede to relocate your antenna for a better location! Good Luck!

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