how good is the internet through exede

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Sandra Reyes

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Posted 3 years ago

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Bev, Champion

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Sandra, I am happy with Exede for my ISP. Exede is limited data allowance, so, you need to choose a plan that suits your needs best. It does have high latency (ping) so, if you are a gamer, some games will work and others won't. Some VPNs do not work, others do. Exede is not suitable for cord cutting for entertainment - streaming uses too much data for a metered plan.

So if you want good internet for most thing, the Exede is great if you don't have any other high speed options. If you want to stream video (movies, TV, etc...) instead of having satellite or cable TV then, not a good idea. If you are a gamer, it can work with some games, but not others so ask about specific games first. If you need a VPN for work, contact them and ask if latency of 600 ms and greater will be okay.
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Jim16

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Exede has always been just fine for me.  The only reason I changed to it from my other ISP was they offered more data so we could stream, and we stream all we want now.  Even when speeds are low, streaming is no problem.  You only need a few mbs to stream Netflix, if your settings are correct.
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Brian, Champion

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The internet is good.

Presumably you're asking about speed of connection.

There are several factors. First, do not expect the speeds that you get on a hardwired (cable provider or T3 [which your employer might have]) connection.

Then there's weather. Anything that clouds the sky or falls from the sky will slow your speeds. I often lose signal during heavy rain storms. Weather effects apply to the locale where your satellite dish is located and also to the locale where ViaSat's dish is located. In other words, heavy rain at the location of ViaSat's dish might degrade your service even though the skies near you are sunny and clear.

Then there's the number of people using the satellite at the same time. The capacity of the up and down links has a limit. For the sake of comparison (not actual numbers), let's say the links have a capacity of 100 people. Let's say you're the only person connected. You get to use the entire capacity - you'll have great speeds. Let's say 100 people are online. Now you're sharing the line but not yet exceeding capacity. You'll have really good speeds. Now, let's say 150 people are connected. Your speeds will degrade. It's like pushing water through a garden hose. That hose has a maximum flow. It doesn't matter how much water you need or how much pressure you put behind it, you won't exceed the maximum capacity.

Then there are factors outside ViaSat's control. The speed of your equipment. The quality of the wiring and connections inside your house. Nearby routers that might interfere with your router's signal.

Satellite serves a niche market - people who don't have other options. Primarily those who live in rural communities or those living off the grid (so to speak). If you have a cable provider, that's your best bet.

If you can get DSL where you live, that might be a better option. You'll have to decide what you value more - speed or up-time. With DSL you can expect 1.5 to about 6mbs. With ViaSat you will often see speeds twice that of DSL. I've had speeds in the 15mbs range. I've also had speeds in the 1 to 2mbs. Consider also, satellite will degrade with weather (and maybe stop for the duration of the storm) whereas DSL won't. 

So decide what you value more - higher speeds (satellite) with some weather degradation or downtime or slower speeds but almost total uptime (DSL).

I hope this doesn't muddy the waters for you.
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privatejordy

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It's okay this morning.  Wasn't working last night.  Rebooted modem, both laptops and phone and nothing would connect, so I gave up and went to bed.  So much for watching a movie on Netflix.
It's a crap shoot to be honest. Sometimes it's fast sometimes it's slow, sometimes it works sometimes it doesn't.
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GabeU, Champion

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It's possible that it was a weather related issue at your gateway.  Sometimes, when it cuts out like that, but doesn't last for very long, it's weather related.    
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Brian, Champion

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Yes, privatejordy. That describes my experience as well.
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Tim Spake

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My speeds are for the most part very slow. It is very hard to watch any video service in normal hours. It does pick up late night & early morning. Congestion is biggest problem with too many people on at same time. I wish there was a different choice. Good luck if you sign up. As you can see here, many have extreme problems with customer service,
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Brian, Champion

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Tim,

You are correct that many seen here have problems. I'd like to offer a counterpoint.

This site is primarily for people in need of assistance or who are having problems. Likely, that's what drives them to search for, and navigate to, this site and then speak their minds.

People who don't have problems, which is the vast majority of ViaSat's 650,000 customer base, don't look for a site like this. No one comes to a site like this to complain about good service. Most likely they don't even know this site exists.

So, it's no wonder that there are more complaints about slow speeds and poor customer service than there are statements about good speeds and good customer service.

I'll add, I've been with WildBlue\Exede\ViaSat for a few months shy of six years. My experience has never been anything less than positive. My speeds are good (as good as satellite can be), my service is reliable (as reliable as satellite can be) and customer service has been excellent.
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mike barber

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Sandra, I have Spectrum broad band in South Carolina with much higher speeds (60 Mps) and significantly lower costs ($45). I have Exede here in Michigan so I'm disappointed in what I feel is less value. Unfortunately, in the situation we are in, satellite is our only option (other than via some cell phone companies). May I suggest you contact the other satellite providers in your area and compare prices and speeds. I believe they are all "limited data", which is the biggest problem for me. I had HugesNet for a while but switched to Exede because it was less expensive. I agree with everything that has been posted by the others here.
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Tim Spake

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My exede is terrible. Mostly slow speeds. Right now it us offline, no connection. Doing this by phone hot spot.
Of course I will have to pay for my monthly service and have to deal with customer no service. Since it is weekend that will be worthless. I have noticed my internet connectikngoing on and off the last week. You might get lucky and get good service but many have horror stories.
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Ms. LaToya Brooks

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I am with you Tim. No internet connection for majority of the billing cycle but you still have to pay for what you couldn't use but Exede doesn't try to compensate you for it or lower your bill. I just found out that Exede doesn't have a firewall for its network thus we as the consumers are at risk of having our internet used anywhere in the country. So while we don't have internet connection, someone in FL, Cali or Indiana maybe enjoying their TV and internet connection for free, compliments of you and I, Tim.
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Brian, Champion

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I didn't know Exede provided service in Colombia.
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GabeU, Champion

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So while we don't have internet connection, someone in FL, Cali or Indiana maybe enjoying their TV and internet connection for free, compliments of you and I, Tim.
How would someone be using YOUR internet somewhere else?  Isn't YOUR modem tied to YOUR service? 
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Matt B, Viasat Employee

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Ms. LaToya,

I think there are some misconceptions in your comment.

Your service cannot be used by anyone else, because it is tied to your modem.  Well, ok, if someone stole your modem, lived within the same spotbeam, and had an Exede dish and TRIA, they could use your service.  Otherwise, nope.

If you're having issues with your service, and frontline Care isn't able to help you, send us an email at ExedeListens@viasat.com.  We might be able to figure out what's going on.
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James

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well it worked good for me up until about 7-8months ago, now even when the Ethernet cable is off the back of the modem I still use up my data. customer service claims "they can NOT help me" other than reboot of the modem (which I can do that on my end just fine) google can be your friend just read around on reviews and you will realize satellite is not an option for anyone(although they want to make you think it is your ONLY option,it is not) keep looking.
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Brian, Champion

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James, you're misinformed. Satellite is often the only option for many. Like those who live in rural settings.

The options available to me are satellite or dial-up. And I live in a suburb of Washington, DC.
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GabeU, Champion

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 just read around on reviews and you will realize satellite is not an option for anyone(although they want to make you think it is your ONLY option,it is not) keep looking.
So you are coming to my area to run fiber or cable, or install a cell tower near my house, as well as increase the cell data plans to make them a viable, competitive option?  THANK YOU!!!  I certainly appreciate it!  In the meantime I'll use dialup, because, after all, satellite isn't my only option, right?  SMH. 

Back to reality.  I've had satellite internet for nearly 13 years as I don't have any other option (save for dialup), and even though "satellite is not an option for anyone", it has worked very well for me. 
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Bev, Champion

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Here it's satellite or 1x cellular - the one thing in the world slower than dial up - using cell data it takes 10-15 MIMUNTEs to load a webpage on my phone at home. If I must use it, because Exede is down for a bit, it's choose the site I need, go take a bath, have a snack, weed the garden, whatever then com back and the page might be loaded, that or it timed out and, I'm out of luck-  better hope I can call them on one bar of service.

Dialup isn't an option here - no landline phones on this road - the telco decided maintaining the lines here wasn't worth it for one customer when they could forget about 17 miles of aluminum phone cable to worry about. Even when we did have land lines, so old we couldn't have caller ID or anything and, if it rained, the connections in the box on the road got wet and, you might call me and ring Charlie's house a mile away, or call Dennis and ring me 4 miles away. Pretty much, you called this road and hopped the lines actually rang the right house if it had rained in the last couple of days.

I'm glad to have Exede for internet and home telephone service - it works right 99% of the time - the other 1% there is maintenance or one heck of a storm at my house or, my SAN (Gateway.)
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VeteranSatUser

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I agree. Landlines are dying at a rapid rate. Are poorly maintained, and 1930's technology. Sort of like still wanting a telegraph office to transmit a message. But some people are completely convinced they can't do without one. I know I cut mine about 5 years ago and don't regret it one bit.
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James

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so yea once agin my point was proven, yall DO have other options, might not like them but they are options rite? dialup and cellular are options :) and honestly if they were not phaseing out copper dsl I would chose 1mbps dsl over satellite any day...and what would be wrong with having a telegraph station? much more reliable. people still use amateur radios,cb radios,ect. I can talk around the world with a simple antenna up on a tower and a good ham radio setup :)
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Brian, Champion

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James, check your calendar. It's 2017 not 1917.
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GabeU, Champion

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so yea once agin my point was proven, yall DO have other options,  
No, actually, it wasn't.  If you think dialup is an option...SMH.  To use Brian's terms, it's 2017, not 1997.  Dialup as an option?  Again...SMH.   
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Bev, Champion

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I agree. 24kbps dialup, which is what is available in this area (not even that on my road) is not an option, especially at $110/mo (80 for the phone line and 30 for dial up internet service.) Even in 1997, that was bad.
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mike barber

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SMH.???
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GabeU, Champion

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SMH.???
Shaking My Head. 
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GabeU, Champion

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I agree. 24kbps dialup, which is what is available in this area (not even that on my road) is not an option, especially at $110/mo (80 for the phone line and 30 for dial up internet service.) Even in 1997, that was bad.
Wow.  That's pretty bad.  We're lucky here and can get about 36Kbps.  So Google's home page will load in a minute and a half instead of two.   Woo hoo!  LOL.    

I still have a landline phone, and it's not cheap, but I keep it mostly for the emergency service (911) and the fact that I get barely more than one bar here with cell service.   But, even if I got better reception I still wouldn't dump the landline until E911 service is better.  The way it is now with E911, if you can't tell them where you are you're sunk.  E911 services that use your phone's GPS will change that eventually, though, as it should.     
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James

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how did people survive downloading movies and music on dialup all while sitting in a chatroom on irc? the same way people survived without ac, if you did not know any different then you were content with what you did have. options are options regardless if you like or prefer them they are still options. if a person don't like it they also have the option to run some equipment,lines,ect and start their own provider.
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GabeU, Champion

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James,  

The simple fact is, some people have no choice for "high speed" internet other than satellite.  Further, some people have no choice for ANY INTERNET other than satellite. 

Additionally, when you start saying ludicrous things like "if a person don't like it they also have the option to run some equipment,lines,ect and start their own provider," you begin to reek of a board troll.  

You're getting so ridiculous that you'd consider swimming to Europe an option if someone said the only two ways to get there were flying and sailing.  

BTW, congratulations on being so wealthy that your perception is skewed enough to think that spending tens of thousands, if not hundreds of thousands of dollars just to have another option for internet isn't anything other than a wholly ridiculous idea.  But, as it stands, the rest of us live in reality.    
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Bev, Champion

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James, you are not taking into account the fact that the internet itself has changed, servers have changed. Webpages will not wait for a 24kbps connection to load them, servers will not wait for a file to download at 1kbps or less. other than a few TEXT ONLY sites, 24k dialup is unusable.

Sure, IF I were a multi millionaire I could get other options, unfortunately I haven't won the lottery yet and, 30,000 and upwards to even get fiber ran to my house is a bit beyond my budget.

Today's internet is not the internet of 10 years ago, or even 5 years ago. That's one of the reasons Viasat build Viasat 2 and, is building more, even better satellites, to try to catch up and, keep pace with the ever changing digital world.
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VeteranSatUser

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Gabe. It is my understanding Exede Voice does support E911.
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Bev, Champion

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Yes it does, they verify your 911 address when you sign up for Exede Voice. I have used my phone to call 911 via Exede Voice, the first responder got here before the dispatcher verified my address - she was busy listening to what the reason for the call was and, finding out what services I needed.
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GabeU, Champion

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It very well may, but even with all of the power interruptions I've had while living here for fifteen years I've not once had my landline phone go out.  It's far more reliable than the power.  And I keep a non cordless phone for the occasions when the power does go out.  

And, though I've found my satellite internet service to be quite reliable (over 99% overall), the power going out, or just a storm,  would kill the Voice service.  

Still, E911 working with Exede's voice service is definitely an advantage for those that don't have a landline and whose cell service is shoddy, at best.  
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VeteranSatUser

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All depends where you live. My landline was absolute crap. Ditched it a few years ago. Best decision I made to stick it to ATT, but then they go buy Directv and ruin it....grrrr. But maybe with Viasat-2 I can cut that and go strictly video from the internet.

I do wonder sometines, how did we ever live without E911? Decades without it but some people want to pay $100's of dollars a year for it because they can't come to giving up on an old copper landline from the 1930's.

Just an observation, it's peoples' money how they want to spent it, so if they want to, more power to them!
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GabeU, Champion

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Aside of everything I already mentioned about why I actually need it, I just like my landline.  It's what I'm used to and it's always crystal clear.  It never lets me down.  If I had better reception I might think about dumping it, as it is getting more expensive, but, to me, not more expensive than it's worth.  At least not yet.  :p