How does customer Enable Push-Pull Tones to check alignment?

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How does a Customer get the Push-Pull Tones to verify Satellite dish has not moved off track of Satellite?

It took Installer six attempts to get Satellite dish TRIA (horn) to put out a constant tone - most of time.

Even then the TRIA (horn) would occasionally go back to beeping then return to solid tone.
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Asti Rusty

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Posted 2 years ago

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Larry Byars

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If the installer had that much trouble there is a problem with the install. Cable,fittings line of site, Possible ad tria
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Old Labs

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How does a Customer get the Push-Pull Tones to verify Satellite dish has not moved off track of Satellite?
Customers don't, it requires logging into the modem with an installer access code.
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Bev, Champion

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Mine was like that at first when I upgraded to Exede, had to trim a tree to get it to behave properly but, as has been posted, only an installer can enable the tone on the tria and, if it's not working properly it could be any one of a number of reasons.

The best thing to do would be to have a service call and specifically request a different installer so that you get someone to double check the whole install. If your signal is good and everything is working properly then, no reason for a service call. The installer found and solved the problem before he/she left.
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JEP

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Are you having connection problems?  Is your Rx SNR unusually low (below 5) or is your TX PWR maxed out?
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Exede Lindsey

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Hello Asti, I agree with our forum champions, customers don’t have these “push-pull” tones option. If you need to to have your install and alignment double checked then a service call would be required to get this taken care of. Please give us a call at 866.945.3258. Thank  you
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Asti Rusty

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Thank you for replies.

Definitely not a line of sight problem. (Unless that pesky hovering alien spaceship is back.)

Rx Power = -43.8dBm
Rx SNR = 10.0 dB
Cable Resistance = 3.0 ohms
Cable Attenuation = 16.2 dB

Tx IF Power = -33.5dBm
Tx RF Power = 29.9dBm

Cable Resistance was showing green check - no showing Red circle with what looks like tiny "!".

Not sure why Cable Resistance would show Red when resistance is 3.0 ohms.
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Steve Frederick, Champion

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Cable attenuation is always bouncing around. It is a calculated figure that has too many variables involved in coming up with a stable number. It does not really affect speed or signal quality.
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JEP

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Here is a plot of my attenuation over the past year.  All over the place.
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Asti Rusty

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My thanks to both of you.  I was worrying about nothing.

Previously, I had not seen Cable Attenuation fluctuating so drastically.  Previously I had see say +/- 0.75 db.

Perhaps because we had wrong cable type, that is why Cable Attenuation was fluctuating. 

Currently, we are getting great speeds.  And no warning (red ball with exclamation) about Cable Resistance.  If it stays that way for several days, should be good to go.

Thanks Again to all!
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Asti Rusty

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For those who stumble over this thread and need to do your own cabling because of a complicated run, this may help.

Find a local Exede Dealer, explain cabling situation.  The Dealer can provide you with Cable and Compression Connectors at a reasonable price.  Actually may be cheaper since they buy in Bulk and you will be stuck buying a large spool, at full price, of which half or more will go unused.

As for Compression Connectors, I have looked at four different brands that are supposed to be Outdoor and Waterproof.  However, only the brand that Exede Dealer's use appear to properly seal to outer jacked of RG6 cable.  Those use a rubber gasket and plastic sleeve.

Make sure you get a decent Compression Connector Tool.  Exede Dealer pointed me to one sold at major retail hardware chain.  Reasonably priced, and plenty good for occasional use, (but not for professional everyday use.)

Don't use Twist On or Crimp Style Connectors, unless you like long-term intermittent problems.