How do I turn off the Exede WiFi modem?

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  • Updated 1 year ago
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  • (Edited)
How do I disable the wireless modem. I just got off the phone with Exede and they say I can't do it! However when I read through this forum I see people saying "turn off the wireless modem". I have tested speeds, the wireless modem is much slower than a direct connection and my external wireless router. Any help would be appreciated.
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Lou Ludwig

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Posted 2 years ago

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Diana, Viasat Employee

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Hi Lou.  That's a good question.  Please try the following and see if this works for you.
  • Go to the Wireless Tab  
  • Look under Basic Wireless 
  • Find SSID Broadcast (at bottom)  
  • Select Disabled.  
 Please let me know if this works for you by sending an email to exedelistens@viasat.com with your account and contact information. Thanks!
(Edited)
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ron1cne

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This simply hides the name of the SSID so it is not broadcast. The problem here is it does not actually turn the WiFi antennas off. I think there are a lot of customers here that simply only need the modem. They already have existing WiFi routers that are much more configurable and suited for their needs. But Exede only offers their highest bandwidth with the WiFi enabled modem. So the problem with that comes into play because the Exede WiFi modem does not have a WAN (Internet Port) to plug our own WiFi router into and the Exede WiFi modem does not have a simple software switch to just turn off the Antenna completely. The software switch could be easily added. But the WAN (Internet) port is a physical problem. So possibly to get around that you could add a software option to enable any one of the Ethernet ports to be a pass-through WAN (internet) port. Then maybe in addition to that could also disable all the other Ethernet ports your not using with a new software update as well.
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Lou Ludwig

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Thanks for the response! That turned the signal off. Is that the same as turning the Wifi off? I guess if noone can access the wifi then data won't be accessed, but will it affect my speed in any way?
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Diana, Viasat Employee

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Hi Lou,  Thanks for getting back to me.  No it will not affect your speed.
(Edited)
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Lou Ludwig

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Tha nk you so much!
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Darius Dunlap

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Does this turn off the WiFi, or just disable the SSID broadcast — making the WiFi invisible? If it's still there, it's an unwanted signal that can interfere with other devices that might be on the same channel. I want to turn off the WiFi entirely. 
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Wes Menzel

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This does NOT turn off the wifi.  It just disables the SSID broadcast.
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John Passalacqua

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I'm not being serious here but the only way to stop an exede wifi modem from transmitting a wifi signal is to wrap it in aluminum foil or unplug it.

There several of features I would like to see in the next generation of wifi modem.

1. A software switch to turn of wifi radio.

2. A switch to place the exede wifi modem in "Bridge" mode.

3. A WAN port so we can use a customer supplied router.

4. The ability to manage MAC addresses on the network.
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ron1cne

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Oh I must agree with John Passalacque here. I too would like to see the features he has requested.
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Britt McAllister

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What part are you trying to turn off?
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Britt McAllister

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Are you trying to turn off just the WiFi part
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ron1cne

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Ya, we have been told how to hide the name of the SSID so the name of the WiFi signal will instead say something like "hidden" or "unknown" WiFi. The problem here is it does not actually turn the WiFi antenna off, so the WiFi signal is still being broadcast. Exede support admits there is no way to turn off the antenna signal on their current Exede WiFi modem.
(Edited)
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GabeU, Champion

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With their highest packages the modem you have to use can't be used with your own wireless router?  Sheesh!  
 
Just out of curiosity, what is the model of the modem in question?  I don't have Exede, but I'm just curious about it.
 
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GabeU, Champion

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Ah.  Nevermind.  I found it.  
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Alex, Viasat Corporate Communications

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It is possible to disable the WiFi antenna transmission using the following steps:
1.       Navigate to the router configuration pages located at 192.168.100.1.

2.       From the heading selection menu, navigate to Wi-Fi Settings and choose “Advanced Settings”.

3.       If you’re running 2.4 GHZ network, under the title heading “2.4 GHz Wireless Network” find the option titled “Network Mode”.  Note that there is a separate configuration option directly above which is also titled “Network Mode” 

4.       From the option menu, change the entry to “Disabled” (it is typically set to “Mixed” but may also be set to Wireless-B/G Only, Wireless-B Only, Wireless-G Only, or Wireless-N Only).  This disables the Wi-Fi antenna transmissions altogether. 



if you want to turn it back on, you'll just need to connect with Ethernet to access the admin page again.
(Edited)
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Rachel Kamanda

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I had cancelled the DIRECTV bundle since 2016 march. since you were part of the bundle you should know. Why are you still taking money for service I don,t  have?
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Rachel Kamanda

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It never walked and was unable to get hold of any help.
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GabeU, Champion

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Rachel, I'm not familiar with the way your bundle worked, but is it possible that you needed to contact both DirecTV AND Exede in order to cancel both services?  Even though they were bundled, were they billed separately?  
 
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Brad, Viasat Employee

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Hi Rachel,
There's very few times that DirecTV is responsible for both accounts. They *DO* sell a lot of our plans and that's how a good portion of customers comes into the service but it's very likely that you have to also contact us to cancel the internet portion. Our cancellation team can be reached at 855-463-9333
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RV171669

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Back to the wireless router question, Exede/Alex solution turns off the wireless portion of the router but leaves in place the hard-wired routing function of the modem/router. The network routing tables are assigned by DHCP issued by the Exede router and not the external router.   Connecting an external router to the Exede router/modem could result in IP conflicts in your network.  Your external router should be configured as a switch/access point by disabling the DHCP function to work in this configuration.