How do I speak directly to corporate?

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  • Problem
  • Updated 9 months ago
  • Acknowledged
  • (Edited)


I have contacted the main number to resolve my continually slow internet speeds and have received a multitude of "solutions" that only resolve the problem for 1 to 2 hours. The last interaction with a supervisor only lead me to believe that all other troubleshooting was worthless and nothing will resolve the issue. I asked for the corporate number only to be told none existed. How do I get a hold of the corporate office or even speak with anyone who can resolve my issue?
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Tim Boling

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  • frustrated

Posted 2 years ago

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Andy Schack

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All the higher-ups are on the Top Dealers incentive trip and won't be back for a week. I could have gone but I have a strict rule on traveling to 3rd world countries......not to mention, they really wouldn't want to be around me right now. 

Andy
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Andy Schack

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The pricing in Large beams is INTENDED to discourage sales. This isn't my opinion, it's what I was told. 

Andy
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VeteranSatUser, Champion

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Well they are doing a good job at it!

Things sure have changed since the launch of Viasat-2 about one year ago.  What a difference a year makes!

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Andy Schack

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That's why I can't really gripe too much about my situation to the higher-ups.....kinda hard to get someone to change when you are suffering their desired effects of their plans. 

Andy
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VeteranSatUser, Champion

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Well I am sure there are reasons for that strategy right now...  But I won't post my theory here :)

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John Watson

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Tried to get information from customer service, they are very evasive and will not answer your questions with a direct answer.  They will ask you for your personal information, but will not give their full name when asking for a supervisor or the manager over their own  level.  Company does not use a two way level of communication when dealing with the public. Even their web site is vague and will only promise to give you information if you first supply them with personal information. Not customer friendly, so I have decided not to pursue doing business with them now or in the future. No skin off my nose, I haven't lost anything except perhaps more future problems with their company.LOL