I have contacted the main number to resolve my continually slow internet speeds and have received a multitude of "solutions" that only resolve the problem for 1 to 2 hours. The last interaction with a supervisor only lead me to believe that all other troubleshooting was worthless and nothing will resolve the issue. I asked for the corporate number only to be told none existed. How do I get a hold of the corporate office or even speak with anyone who can resolve my issue?
If you go here and click "Contact" you will see the different ways to contact Corporate Headquarters.
Called Viasat with inquiry to see if they would extend our payment out for 13 days as I had a medical emergency that set us back on finances. We have our bill pmt taken out on the 8th of each month. They said they cannot until we pay the past due amt of 95.00 which is not past due. They said until we pay that they can only change the due date. They were unwilling to help due to a medical situation for only 13 days to extend. Very frustrating to not help in any way for good reason. I offered to get them proof I had an emergency. I would think a big corporation would do all they can to assist in anyway to the people that keep them in business. They do not. She said due to Viasat policies, she is unable to do anything. I asked if I could speak to corporate, she said no contact info for them. I find this quite interesting, that there is no help to customers.