How do I disconnect the transponder from the satellite dish? I was told that I have to return the transponder and modem after cancelling.

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How do I disconnect the transponder from the satellite dish? I was told that I have to return the transponder and modem after cancelling service. I'd like to know how to do disconnect it before I climb up on the roof.
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Brian Hayes

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Posted 5 years ago

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Steve Frederick-VS1/Beam314, Champion

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You will need a couple of adjustable wrenches, or two pliers to remove the bolts. The transponder is the thing that is pointing at the dish itself, with a cable attached, and has some fins. It isn't too heavy, or big.
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Tommy Fortune

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Yap, its going to involve getting on the roof if that's where the dish is at so be careful.
(Edited)
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Jim

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4 Phillips head screws hold the TRIA to the dish. You may need a 7/16" wrench if you can't remove the coax by hand.
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HMC1940

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Stay safe on your roof.
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ExedeKarmin

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Brian,

Sorry to hear you are leaving.  You will receive a return box with instructions on how to properly remove the equipment.  If you have any other questions or concerns, please send me an email to exedelistens@viasat.com.  
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Ellen Beck

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Everything was going fine with the removal of my device until there's a cable that's attached to the unit that's impossible to remove. I was told I'd need to pay for Excede to come out and remove it - that's not right. I can't get it off not to mention my yard is torn up from the dish installation. I want it all out of there. Please advise. ellenannbeck@gmail.com
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JEP

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A wrench on the connector should be able to remove that coax cable.  Turn it counter-clockwise (lefty loosey).
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Kaotic Technologies

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I bet the whole barrel nipple is turning on him.... cut the coax cable....

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