I upgraded my service on Jan.13th. Received new modem on Jan.19th. Service wasn't receiving software update. After 2 days and 5 hours on the phone, Tech II said the modem was bad and would have to send a new modem but that they would send a tech also as that is policy. Exede is to credit my account for service call. Service was set for Wed.Jan.25th 8am-11am. I left at 11:22am. My home security video shows the service tech arrived at 11:57am. 57 minutes late and no call even. I want to pass this to cororate , cancel my service and receive refund for Jan 19th through end of month of jan.