How do I change my viasat Wi-Fi password

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Elsa Marroquin

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Posted 4 months ago

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Diana, Viasat Employee

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Hi Elsa,  Here is a link to walk you through to change your password.  If you need additional help, call Customer Care at 855.463.9333.
https://help.viasat.com/internet/articles/General/change-WiFi-password
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Matt B, Viasat Employee

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Crystal Malcom

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It will not let me sign into my gateway device I’ve used admin and everything you said to use step by step so what can I do now to change it or can it be changed ?? Guy that hooked it up said it couldn’t be
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Matt B, Viasat Employee

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Try the manufacture reset.  There's a recessed button on the back on the modem.  Use a paper clip to press it down for about 30 seconds.  This should change the login (as well as the wifi name and password) to the original settings.  You should then be able to use the admin/admin or login info on the back of the modem, depending on which one you have.
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Bob Lexus

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Elsa, which modem do you have?
White triangle or black with a blue circle on side?

If you have black one, it is admin for both fields

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Jamie Thompson

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I had no luck on wifi devices. But if you plug ethernet cord into laptop from modem/router you type 192.168.100.1 on your browser and itll take you to modem page. From there you TAP on wifi or router settings and it will ask you for username and password. It will do the same thing as before with the password looking like its extra long after you hit sign in but will actually take you to the settings. Wifi connection seems to stop you from logging in all the way. Even with computer wifi wont work. Only hard line.

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