How can you use data when you have no internet?

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  • Question
  • Updated 10 months ago
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How can you go from 7.7 gigs to 7.9 and then to 8.3 when you were without internet most of the time, due to a storm? When I did have internet it was too slow to load radar, much less stream anything.  
Photo of privatejordy


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  • Confused and Upset

Posted 10 months ago

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Photo of HiddenOkie


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Even if your Internet is slow (possible alignment problem), your modem uses data trying to connect, even if it's a poor connection.  The system still uses small amounts of data to keep itself connected and talk back and forth from modem to system.  I'll wager, the poor connection may require a little more data as the modem continues a persistent quest to connect itself and adjust the connection.....probably shooting bits back and forth doing self diagnostics and adjustments.
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Diana, Viasat Employee

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Hi privatejordy, Please send us your account and contact information. We'll review your account and see what we can do. Send the email to Thanks.
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Joshua Barker

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I have been experiencing high amounts of data loss this month too. Today, for instance, I haven't used the Internet at all, but somehow, I used 400MB in the last two hours. I checked my data this morning, and it said 6.6GB used. Two hours later, I received an email alert telling me I had used 70% of my monthly data. I checked again, and sure enough, it showed 7GB used! I have not been online at all, so how in the heck did 400Mb just vanish?