How can you determine which beam you are on?

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  • Updated 9 months ago
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stlcardy

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Posted 9 months ago

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Brad, Viasat Employee

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There's a few beam maps floating around but I can let you know if you send a quick email over to viasatlistens@viasat.com
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Jab

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Your question is too generic...but check out this thread for ViaSat-1 and Exede-5 (WB-1) maps.
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Joy Freeman

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Your answer is too dismissive. And the link you provide is a very long and very broad-ranging discussion.

Seriously, how can a question be too generic? Maybe you need more info to help, but we aren't all engineers. I am on an unlimited silver Viasat service. I need to know what beam I'm on. How can I find out? Seems like a very reasonable question to me. Thanks to Brad, perhaps I can find out.
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Jim16

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Why do you need to know what beam you are on? And why are you a little ticked off at Jab? You didn't say what plan you had or what satellite you are on.  So yes, too generic. 
(Edited)
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Brad, Viasat Employee

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I don't mind letting people know but if anything it's just to know what beam they are on. Unfortunately beams are static and based on location so we can't change it. 
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Jab

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RE: "... very reasonable question to me.."

There are now four satellites that Viasat uses...Anik-F2, WB-1, VS-1, and now VS-2, and all of these have there own beams.  Further, there are two main resellers, one called "Viasat," and the other "NRTC," and each reseller has their own web-interface for their viewers to view.

Currently, one has suggested "unlimited silver Viasat service," and they have a login page for their users, which I know nothing about.  I use NRTC, via Coop, and when I access their web portal, I can fish around and find this below.  Chances are, one is on VS-1 bird, and if you click on this link, you might find out which beam.
(Edited)
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Joy Freeman

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Thanks, Jab. I can't find anything like that in all the pages, but now I know what to look for. I am trying to collect every scrap of info about my setup so next time I'm left without access to any viasat sites (or any google-related sites) like I did today, I will possibly have info that might help me figure out what's up. I figured it was something related to DNS servers, but I figure it never hurts to have such info about one's account on hand.
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Jab

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RE: "... DNS servers..."

If one knows how to manually configure in OS/Router, I'd use  Google's and Viasat's

I have OS set to Obtain DNS server automatically, and router set as shown below
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Oliver

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You as the end-user can not see what beam your on. You can check the spot beam map and guess or email viasat and ask. 
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VeteranSatUser, Champion

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Well beam isn't the only factor. You could be on different beams but the same gateway, and the outage could be associated with a gateway not a beam. So you need more than the beam. You also need your gateway.
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Jab

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Ok Joy


Now, do a tracert command, like this in a DOS Window,

tracert 78.46.223.24

and post results.  I might be able to determine your Gateway (Earth Station)...Also, indicate what beam you think you are on.
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Ronald Stricklin

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There were a few network outages on a few beams today Joy.
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Jab

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She might be on beam 324, if she lives around NW area of Arkansas.
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Joy Freeman

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Thanks, guys. Brad sent me my beam number, and I dutifully recorded it someplace I probably won't be able to find it  next time I want it. I was mostly curious if my own issues were related to everyone else's or not. By the time it was all said and done, it's pretty obvious they were.
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Ronald Stricklin

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If you have the paper work that came with your modem it may be in there.
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Old Labs (VS1-329-L12FZ)

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Sounds like this was more Core Node (previously Accelenet Server and now probably called something else - I recall someone mentioning it's now called IP Layer and perhaps it was Steve Fredeitck). Here's a snippet of all three things of interest as they used to appear in eSVT.



A Gateway handles multiple beams and a "Core Node" handles multiple Gateways at last check. This happened to me yesterday; However, while happening the modem status page showed Disconnected rather than Connected:

The general consensus here (and elsewhere) is that the client-side proxy statistics refer to the client-server technology used for web acceleration and other things  - client being your modem, server being "Core Node".

The traffic flow is:

you < > modem < > satellite < > gateway < > core node < > internet

The many to 1 relationships between beams and gateways, and gateways and core nodes explain why a failure at gateway or core node impacts waht appear to be widely different beams/service areas.

Not sure why Viasat doesn't just make this info avialbale via the account page (those of us who subscribe through NRTC have it readily available at our finger tips). It's useful for subscribers in self determining with the help of oithers here whether an outage is beam, gateway or core node related (or even global if a satellite issue such as George Clooney wandering into Viasat-1).  

 

 
(Edited)
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Steve Frederick-VS1/Beam314, Champion

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I still have mine in use, but no matter which direction I turn the antenna to, I still can't get any internet at the house. Thank goodness Viasat works well so I can stay connected to this forum.
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Old Labs (VS1-329-L12FZ)

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For whatever reason yesterday, my modem magically went into install mode yesterday and the TRIA started beeping. Had I been quick enough I might have been able to grab, extend and climb up the ladder to do my own point and peak maintenance - avoiding a much needed service call, but it stopped as mysteriously as it started. Very strange and for a moment thought I had a propane delivery backing down the driveway ;)

Ancient astronaut theorists suggest an alien connection. 

If it happens again, I'll be sure to let everyone know it's game on and turn on the web cam with a... Hey, y'all. Watch this! 
(Edited)
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Matt B, Viasat Employee

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What double post? :-)
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Old Labs (VS1-329-L12FZ)

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It's just me seeing things again, apparently ;)

I'm going to just start drinking again, just in case, being encouraged by the recent UCI 90+ Study which finds:
  • People who drank moderate amounts of alcohol or coffee lived longer than those who abstained.
  • People who were overweight in their 70s lived longer than normal or underweight people did.
You'll find me at Burger King, if needed, chowing down on 2 Whoppers for $6 in order to meet that second goal in a few years... I think I'll dine in rather than carryout.  

Hopefully cigarettes will soon be found to be good for you so I can resume that also.

WIth that all bases should be covered, just as Sleeper predicted and I'll live to see Viasat-LII.
(Edited)
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Jab

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RE: "Hopefully cigarettes will soon be found to be good for you so I can resume that also."

West German Chancellor Helmut Schmidt (RIP: 96) - "Not one cigarette,
but a whole pack - it was little surprise to learn that he was
estimated to have smoked one every seven minutes throughout his life.
In his office, in a building where no one was supposed to smoke any
more, Schmidt had a very large porcelain bowl filled with dozens of
packs of menthol cigarettes. The multitude of brands made me think
they were gifts. But there weren’t many people left in Germany to whom
you could give cigarettes as a present in good conscience. In fact, it
was reported that he stockpiled 38,000 of his favourite menthol
cigarettes following a proposed EU ban in 2013."
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Jab

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Note - Geek speak, nothing to see here:-)

RE: "Sounds like this was more Core Node"

Quick and Dirty speak, DNS update SNAFU, unless "Exede's" original Gateways' "fiber paths" were rerouted on some Gateways to different cities.  For instance, originally, Exede-5 Riverside,CA Gateway was routed to Phoenix, but later routed to Denver.  Doing some tracert commands on different beams could determine if Viasat changed "trunk-line" routing from each Gateway.

RE: "Core Node"

Definitions

1.  "Node is the actual physical self contained computer unit ...It has its own processors, memory, I/O bus and storage."

A Data Center is a collection of Racks.

A Rack is a collection of Servers.

A Server contains 256 virtual nodes (or vnodes) by default.

A vnode is the data storage layer within a server.


2. Core is a single processor compute core within a node. Each node can have multiple processors. Each processor can have multiple cores. These cores share a memory, I/O and storage.
================

Possible Translation - A single core (vnode) may be handling In/Out traffic from a single Gateway, and other cores (vnodes) may handle AcceleNet data-processing.  

"Core Node" - In abstraction, this is an user's Internet POP...Salt Lake City (SLC) is an Internet POP for users on specific beams.

RE:  "modem < > satellite < > gateway < > core node"

modem < > satellite < > gateway < > Internet POP

Gateway is what I call their Earth Station location.  I will never consider customer premise equipment as a "gateway," unless they say "CPE gateway."

thx, for tidbits