What is causing my data usage?

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  • Updated 2 years ago
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I want to know what is causing my usage. We had in important football draft coming up so we would just use the computer very little to save for that day. The other day I was at 8.6 and then that evening I was over 12 GB. I only checked the computer a few times that day, my husband didn't use it, nothing is linked to our system. No phones, no TV or anything. All we do is usually brows the web and check emails. We had this problem when first started with program last Nov. we called our service person who installed it several time with no response. The extra usage stopped after the 4th call to him. I don't know if it was a coincidence or not. But it has started again right when we need the internet for something important. I need to know what happened and why.
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Cindy Prior

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  • frustrated

Posted 2 years ago

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Exede Lindsey

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Hi Cindy, 

One of the major categories of unknown data consumptions come from Automatic Updates. To find out if this is the case or not please send us an email to exedelistens@viasat.com and we can review your account to see what’s consuming your data. Thank you 

HOW TO MAXIMIZE YOUR DATA
http://viasat.force.com/kb/articles/General/Maximize-Your-Data
(Edited)
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Lashaunder King

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I have the same problem 3gb was used in one day and its mostly used for homeschooling and they are not on it all day.
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Danielle Brennan

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Windows 10 has been working a large update this past week.
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Cindy Prior

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My two computers that use the internet say we have used 15 GB in the last 30 days and Excessed says I have used 12 GB in 10 days.  This does not calculate.
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Cindy Prior

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Windows 10
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Brad, Viasat Employee

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Windows 10 has been NOTORIOUS with background updates. I would not be surprised if that turns out to be part of the problem. If you email us we can check for you.
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Old Labs

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I'd recommend installing Glasswire on each Windows 10 machine, in the future it will give you a better idea of where data is going - when, what applications or services are using it, as well as what sites/hosts it's coming from. See:

https://www.glasswire.com/

The free version is sufficient. It would need to be installed on all Windows machines.

As for the past, the eSVt tool may provide some insight.

Also see:

http://merabheja.com/internet-data-usage-in-windows-10/

for some corrective actions that can be taken on Windows 10.
(Edited)
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Cindy Prior

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If windows is doing back ground updates, wouldn't that still register as GB used by my computer.  Because my computer says I am not using as much GB as Exede says I am.
Cindy
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Old Labs

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Good question. Since introducing this data usage tracking with Windows 8.1, Microsoft has been pretty mum/fuzzy when it comes to its accuracy and what it includes. In Windows 8.1, it appeared to only track usage by Windows store apps and core apps. With Windows 10, it was expanded to include other desktop applications. However, it's still not clear that it also includes system services such as Windows updates and some other services that always run in the background.

For that reason and the lack of clarity, I rely on Glasswire on all of my Windows 7, 8 and 10 platforms and outside of a few glitches with VPN (VPN uses a virtual network adapter and as a result Glasswire counts data twice in that instance but it's easy to account for in most cases)  and their interpretation of external vs. local traffic (external traffic is not the same as internet traffic), it's been accurate within a reasonable margin of error on the higher side.

The most accurate measurements would come for your router if it has any traffic monitoring features - when my router does eventually die, my determining factor for the next purchase will be how robust its traffic monitoring is (the one I use now doesn't provide the level of detail I'd like just cumulative totals which don;t really explain how data is used only how much).  
(Edited)
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James

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what part of unplugged do people not understand? to my knowledge Unplugged equipment can not update,connect to router, ect ?
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Old Labs

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No mention of any unplugging in this thread that I can see except yours.

What are you unplugging? Modem? Router? Computer? Power or Ethernet cables?

If unplugging the power to your modem, be aware that data reported to the Exede usage server(s) is always delayed. Under normal circumstances that can be up to 15 minutes, and in abnormal circumstances can be much longer (up to 24 hours). When you plug the power back in to the modem and after the signal is reacquired and unreported data is then reported to the usage server. The data increase at that time is attirbutable to that which was not reported prior to powering down the modem.

To determine whether data is accumulating on the meter while the modem is powered off, you need to check the usage meter using an alternate non-Exede connection.

The same would hold true if simply powering off the or disconnecting the router from modem; however in this case the data would be reported by the modem once it is polled for it.

P.S. Not blaming you for the loss (anything's possible) but that's why most of the old time users here recommend using an independent third party traffic monitor to verify/validate the usage being reported as either correct or incorrect as the case may be. Glasswire works well for Windows operating systems;, Networx is another Windows recommednation; BitMeter OS is frequently mentioned for Mac OS X. Mobile devices have limited options, but many rely upon their router's built-in traffic monitor features for the same verification and validation.   
(Edited)
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James

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sorry got this topic mixed up with another tab i was looking at that said they had unplugged equipment and still used data.
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Bev, Champion

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Data usage may not be reported by the modem for up to 24 hours. When you unplug it, often unreported data is reported when you plug it back in, usally usage that happened within the 4 hours before you unplugged it but, it can be usage form up to 24 hour before you unplugged it.