how can I tell what is using the majority of my data?

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I do little to no streaming. something lately has increased my data useage. I am the only user in my household. And yet I am consuming approx. 1 Gb of data per day. I did recently add a WIFI extender to reach other parts of my home. I would just like to see what is using my data and take steps to remedy.
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Cynthia Riggs

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  • frustrated

Posted 7 months ago

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Old Labs

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What device(s) and operating system(s) do you use? What router (brand and model) and extender do you use? 
(Edited)
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Cynthia Riggs

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the router is Linksys E1200 and the extender is Netgear EX2700.
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Old Labs

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OK, just wanted to see if you had a router that has some built-in network/traffic monitoring - you don't with that entry level Linksys model routers although some higher-end Linksys routers do have a Network monitor tool that provide usage breakdown by device on your home network. That's the first step - determining which devices are using any excessive data.

Many of us rely on higher end routers for that very purpose (and it's a matter of how much you want to spend).

Lacking that, you'd need to track on each device or even with it you'd probably need to do so to get enough detailed information on usage to take concrete action

Regardless even with a robust router based-traffic monitor, it's a matter of installing a traffic monitoring application on each device to determine what's actually using the data on those devices. Recommendations on those will vary depending on the operating system the device uses.

In general, most users here appear to utilize Windows 7, 8, or 10. For those, Glasswire provides detailed usage statistic by application/process, host sites consuming data and traffic types. For example, the following is a breakdown of my usage today by application/process, host site and traffic types on my Windows 7 box (click on the image to enlarge):


 
Glasswire needs to be installed on all Windows instances. It's availabe available for free at:

https://www.glasswire.com/  
     
There's also an Android version available now.

Other operating systems/environments may have similar utilities - identify them and others may have some specific recommendations, but I've rarely seen any robust ones mentioned for other environments.

As noted below, you can call customer support or email exedelistens and they'll provide a general categorized breakdown of your usage - but many find it to be to general in isolating the exact cause although it may provide some clues as to what can be done.

Remember any monitoring tool(s) provided by Exede/ViaSat will be limited in scope/detail primarily due to privacy constraints (e.g. even that minimal screen capture above exposes a lot about me) . At the same time, remember you're trusting the fox to guard the hen house with any ViaSat provided tool. Many simply won't trust ViaSat's usage account regardless of how detailed it may be - but self-monitoring at least allows verifying its accuracy (or inaccuracy as the case may be).

Tell us what operating system(s)/device(s) you use and some general guesses and recommendations can be made as to what might be causing any excessive data use.   
(Edited)
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Bradley

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You can call or email Exede with your account info, and they will give you some sense of where your data is going. It’s not very specific though. Ex: social media 20%.

Maybe they have given others more info. If it’s a recent change in data usage, I’d look at what device has been updated most recently.

If you want to tell us what kind of devices you have, we might could possibly point you in the right direction to look.

A router that has monitoring firmware is unbeatable but costly. I’m eyeing one, but I hear Exede is coming out with a monitoring tool soon.
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Cynthia Riggs

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THANKS.  I will be interested In Exede monitoring tool.
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BBwithdrawls

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There are a couple free programs that tell you exactly what is using your data , it is installed on per computer basis , Networx and glasswire both do a pretty good job of monitoring everything that goes in and out of a computer data wise 
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Matt B, Viasat Employee

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Cynthia,

From your side, there are programs, as stated above.  Search this forum, you'll see several threads talking about them.

From our side, email ExedeListens@viasat.com with your account information.  We can provide a general breakdown for you.
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CDD

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I have no idea how Exede tracks this, but their system must be totally bogus. I track my own and it looks nothing like their usage. Most months their tracking method grossly overstates our use. Can you spell class action?
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Old Labs

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How do you track and with what?
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Judge and Jury

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@ CDD

Can you spell Arbitration?  and for what it cost, have plenty of PROOF not just speculation.