How can I review my data usage history over the last few months?

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  • Updated 9 months ago
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Glenn Roesener

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Posted 1 year ago

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Brad, Viasat Employee

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Hello Glenn

Currently we can only review the current and prior billing cycle's data. There may be some 3rd party programs that could let you do a longer period of time but as far as what we have available to us and our customers is current and prior month 
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Glenn Roesener

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the virtual ubiquity of customer usage and service history examples worldwide suggest your company policy is either lazy in a dependent market that has no other options or you're trying to take advantage of customers who are too busy to keep up.
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Lori Adkins

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This is poor policy. There is no reason subscribers shouldn't be able to see how much data they are using every month. What are you hiding? If it's a ploy to keep customers from going to cheaper packages, that's shady.
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Bev, Champion

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We can see what we use each month and, Exede can see the month before as well. They aren't hiding anything, just saving storage space when there really isn't a good reason to keep longer histories of usage.

If anyone is gong to dispute it, they will do it fairly quickly so, two months is plenty of usage history.

Viasat happily invites us to switch to lower plans if we are not using all or most of the data in our plan each month. They have government contracts as well, I don't thing they are worried about a residential customer paying 60.00 vs 80.00. They are far more concerned about giving each of us the service we want and, they are working to be able to offer plans that will fit just about anyone.
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Andy Schack, Champion

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Lori, how exactly is it shady? Every customer has access to their usage. For customers like myself who really want to know exactly what devices are using what data, there are a bunch of apps and programs that allow you to track your usage per device. Most "graph" usage by day, week, and month. Honestly, once a month goes by and my data resets, I couldn't care less about those stats anymore.

Andy
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Lori Adkins

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Andy, it's because I would like to go over months of usage to assess whether or not I need to change my plan. What apps are you speaking of? If you can point me into a direction that would be great. I still think it's poor policy though.
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Andy Schack, Champion

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For our smart devices we use Data Usage Pro, it keeps up with both mobile AND wifi data usage. I also use a Netgear router which has a built in usage meter....it shows all data, regardless of what device used it, that goes through the router. I usually use the router meter as my primary tool, if I see something out of the ordinary then I check each device with the Usage Pro app.
Just the other day I saw a spike in usage, turned out one of my daughter's phones had iCloud and app updates turned on....you really have to watch this when you let Apple do an update of the IOS because they will turn stuff back on that you had turned off.

Andy