How can I increase my upload speed?

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  • Question
  • Updated 3 years ago
  • Answered
I have .12 Mps and I would like to have a minimum of 1 Mps.
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David Tande

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Posted 3 years ago

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Steve Frederick, Champion

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Send an email to exedelistens@viasat.com and have the moderators take a look at your modem. Include your account number and a phone number. If you haven't already done so, do a power recycle of both your modem and wireless router. If that doesn't help, try connecting your computer directly to your modem with an Ethernet cable and check speeds, since sometimes the routers are the culprit with speed problems.
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Diana, Viasat Employee

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Hi David, As Steve answered, please send your account number and contact information to exedelistens@viasat.com or call our customer care line at 855-463-9333.  To power cycle/reboot, following the instructions below: and the order does make a difference

1) Power-down the computer connected to your modem. 


2) Power-down the router (unplug it).

3) Power-down the modem (unplug it). **** wait 2 minutes****

4) If you have an Ethernet cable connecting your computer to the
modem, disconnect it.

5) Make sure the Ethernet cable from the router is plugged into
the back of the modem

   *Note: Wireless routers do
not require a cable connection to the computers they support.

6) Plug in the modem.  

7) Wait until all LED lights on the modem are solid

8) Power-up the router.

9) Power up your computer
(Edited)