how can i get my equipment updated

  • 2
  • Question
  • Updated 3 years ago
  • Answered
If my equipment is out of dated which is that you don't use this equipment anymore can i get mine updated? What do I need to do to get it updated?
Photo of Dee Whitaker

Dee Whitaker

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  • confused

Posted 3 years ago

  • 2
Photo of wm4bama

wm4bama, Champion

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Please explain why you say your equipment is "out of date"...

Also, what plan are you on?  Classic Wildblue or Exede?

If you're on classic Wildblue and want to upgrade to Exede you need to call customer service and request an upgrade.
Photo of HMC1940


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When I went to Exede and wanted to send my equipment back to Wildblue they wouldn't take it. Told me it was outdated. Exede put different dish on and different modem. No one wanted the old equipment.
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Exede Lindsey

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Hello Dee, as Wm4bama has mentioned, could you be more specific as to why you think your equipment is out of date? Please send us your account and contact info or give us a call at 866.945.3258