how can i get my equipment updated

  • 2
  • Question
  • Updated 2 years ago
  • Answered
If my equipment is out of dated which is that you don't use this equipment anymore can i get mine updated? What do I need to do to get it updated?
Photo of Dee Whitaker

Dee Whitaker

  • 0 Posts
  • 0 Reply Likes
  • confused

Posted 2 years ago

  • 2
Photo of wm4bama

wm4bama, Champion

  • 360 Posts
  • 237 Reply Likes
Please explain why you say your equipment is "out of date"...

Also, what plan are you on?  Classic Wildblue or Exede?

If you're on classic Wildblue and want to upgrade to Exede you need to call customer service and request an upgrade.
Photo of HMC1940

HMC1940

  • 605 Posts
  • 253 Reply Likes
When I went to Exede and wanted to send my equipment back to Wildblue they wouldn't take it. Told me it was outdated. Exede put different dish on and different modem. No one wanted the old equipment.
Photo of Exede Lindsey

Exede Lindsey

  • 1827 Posts
  • 163 Reply Likes
Hello Dee, as Wm4bama has mentioned, could you be more specific as to why you think your equipment is out of date? Please send us your account and contact info exedelistens@viasat.com or give us a call at 866.945.3258