How can I get dependable phone service?

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I need a home phone I can rely on. WiFi is not working for us. What can i do?
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Mary White

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Posted 1 year ago

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Roy Munson

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I'm not running anyone down. I went with Vonage. Nice list of add ons Nicely priced to.
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Bev, Champion

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There are any number of options for VOIP phone service but, all of them will count against your data usage except Viasat Voice and, it is reliable, works well.
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VeteranSatUser, Champion

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VOIP uses such a small amount of data, does that even matter?
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J&J

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I have ViaSat Voice and it has been 100% reliable, for over 4 years.  It has never failed, not even once.  The Internet has failed but the phone still works.  When my Interenet goes into re-sync, ranging, etc., my phone works-  been there did that.

Also, no matter how dead-slow your Internet goes, the phone will still work perfectly.
If you are using a WiFi calling feature on a cell phone, all bets are off (It uses the Internet channel).


 
(Edited)
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VeteranSatUser, Champion

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Yes! I remember. You have the magic phone that has never failed.

Others might have different results, but I am glad it works great for you.

BTW, I wonder if Voice is as reliable on Viasat-2? I am sure there are some that have it on 2.
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J&J

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The phone works through an un-scheduled ranging, re-sync etc.  If I un-plug the modem and plug it in, it's going to take a minute to come back but I've been on the phone when the Internet went out and checking 192.168.100.1 showed my modem going through re-sync and I was still in a 2 way conversation on the ViaSat Voice phone.  If you think there's only one channel up and down to our modems you're dumber than a box of nails. ViaSat Voice "piggy-backs" on the Ethernet line to the modem and then it's on it's own channel from there to who knows where. And THAT is why the VoIP box must be first in line at the modem and why it doesn't effect a person's data usage (it isn't using the internet date).
 
(Edited)
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VeteranSatUser, Champion

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Regardless, I still laugh at the data doesnt count selling point. Again VOIP uses so little data to begin with. And doesnt most people have "unlimited" plans? So who cares how much data VOIP is using.

Yes, I am being sarcastic to make a point:).
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J&J

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Oops.. "date"??  It doesn't use Internet data.
 
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Ronald Stricklin

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If you have access to verison wireless towers where you live straightalk home phone service is around $15. $25 from spint, Att has a wireless home pjone box as well. A number of MVNO do at well.
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Old Labs (VS1-329-L12FZ)

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Finally an alternative provided by someone recognizing VOIP solutions are only as reliable as the Viasat connection and the keyword may be dependable in the title.

Honey, call 911 it's the big one... I will dear as soon it stops raining and I can get a satellite signal or schedule an installer visit to realign the dish after this storm. If not in  time I'll just call the funeral home once it's back on while the installer's still here so he can assist ;)

Straight Talk Home Phone available at Walmart with easy return of the base unit (requires Verizon coverage for mine) if it doesn't work out and you'd only lose the first month's $15 - doesn't require much in the way of a cell signal. $49 for the base unit, then $15 per month for unlimited nationwide calling. Make sure you've got a backup UPS the battery in the unit doesn't last too long on power outages. My cell phone isn't reliable at home inside but for whatever reason this thing is and all the touch tone phones work great! The old rotary I used to befuddle youngsters wanting to use my phone doesn't - but for some the touch tones still do. How  do I use this thing???
(Edited)
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.

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I've been using the Straight Talk home phone on Verizon for years. Never an issue. Ballpark $16 a month with taxes for unlimited talk. The real landline was $35 with local calls only, long distance at like $0.25 a minute (local company, no calling bundles), plus constant static. Not much of a choice. Cell booster helps, but doesn't need it, sounds clearer than the landline ever did.

I use an older Panasonic phone system. If there is a power outage and there's a hanset in the base, the battery in the handset powers the system for a while (the cordless handsets still work). Don't think the newer models do that unless they added it again. UPS would be better though. Like other systems it's also link to cell capable, can call through regular cell phones with Bluetooth, using the handsets.
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VeteranSatUser, Champion

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But Old Labs. Read above. Exede Voice is 100% reliable, even when there is no internet.

Personally, I dont use VOIP either. I use a Verizon Home Connect product. Or something like that. I do know it has been more reliable than my old hard wired copper phone line that was always crackly and went out when it rained to much.
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Old Labs (VS1-329-L12FZ)

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How's it doing that when scanning for the connection or worse the power's out???



It uses the Internet (otherwise it isn't VoIP as claimed) - it simply doesn't count as data. regardless, there has to be some minimal amount of connectivity to make it work and without that it won't. If anybody doubts that go out unloosen the dish and point it in the opposite direction and watch the modem attempt to synch ;) I suspect what went out was something other than the IP layer... if the modem aint talking to the bird we're getting nowhere fast.

If it does work that way then Viasat's missing an enormous marketing opportunity much better than simply saying the minimal amount of data used doesn't count against your data allowance - unlike other VoiP solutions ours actually doesn't require any internet at all - which of course would be par for the course. 

For me the most dependable is the home phone connect option even preferable to the poor copper lines we have here since not only can I not hear anybody calling in but they cant here me and Verizon has no interest in coming out to fix their buried copper - that was the OP's question - dependability is in the eye of the beholder.

As an added bonus what I save on the landline cost, pays for the plan I'm on now - I don't get hit for long distance calls now ;)

Straight Talk Home Phone is the same as Verizon Home Connect in this area and uses the Verizon network - same base unit even when I bought it - just a bit cheaper through Straight Talk. Experience has been the same as barg..
(Edited)
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VeteranSatUser, Champion

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Don't ask me how it works. I just will defer that answer to another poster!
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Old Labs (VS1-329-L12FZ)

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Well I'm sold, sign me up - just the same remind me to have my next heart attack or fall and not be able to get up when it's not raining ;) When seconds count the ambulance is only 20 minutes away - my wife can drive me there quicker if she can get the dogs to help load me into the truck like a side of beef.

I'm just agitating... it's way too dead around here for the weekend. I guess Mondays are in fact the new weekend ;)
(Edited)
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Steve Frederick-VS1/Beam314, Champion

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A few years ago I had Exede Voice. It worked great most of the time, but no phone during bad weather, those frequent summer thunderstorms, or winter snowstorms.

I switched to Straight Talk Home Phone two years ago, and have had great service. It also costs half of the $35.00 that the Exede Voice was costing me.
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VeteranSatUser, Champion

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Exede Voice is also way over priced compared to other viable options. But hey. The data it uses wont go against your plan!
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J&J

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It uses the "Protocol" and is not blended or otherwise multiplexed into the Internet stream... sort of like DSL doesn't require a dial tone to work either.
 
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Old Labs (VS1-329-L12FZ)

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That may or may well not be, the point is that it still needs to be talking to the bird - not all of us live in sunny and dry California and rain doesn't impact my Home Phone. Recent rains around here have been of biblical proportions with extended period of just scanning for the bird's signal.

Power outages do but I've got that covered both for long and short term outages. Short term outages are primarily caused by squirrels - which come pre-cooked - them's good eating ;)

Even so, I doubt the old Exede Voice adapter is available and it was never offered to NRTC subscribers. Not even sure Voice is offered with the new modem/routers to NRTC subscribers.  Chances are I'd need one of the new modem/wifi/voice combination devices - recent reports here seem to indicate the voice doesn't work once you put it in bridge mode and that would be one of the first things I'd do placing me right back where I am.

Evaluate all options, choose the best one for your circumstances - straight Talk Home Phone is an easy one to evaluate if available and you have a minimal cell signal - you'd only lose $15 + tax for the first fill if it didn't work out and to be cleaar it's a voice only solution.
(Edited)
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GabeU, Champion

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WiFi is not working for us.
Do you mean WiFi calling, as in using your cell phone with your WiFi?  If so, I don't blame you.  That is often a touch and go endeavor, especially with a satellite internet service.  The high latency is what hurts it the most.   

I don't have it, but people seem to like ViaSat's own Voice service, which is specifically tailored to work well with their sat internt service.  
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Bob Lexus

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I know of many folks successfully using WiFi Calling feature on their higher end smart phones, including myself.

Also Ooma works nice for those without modern phones.
About $5/month with unlimited north American calling

Some people simply can not deal with the delay of voice thru satellite and will not be happy no matter which method they use to VOIP

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Andy Schack

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Mary: There are a couple options I've seen customers use that work and don't add a monthly bill. I take it you have a cell phone but the coverage in your house is lousy. I've had some customers buy an extender that uses your internet connection https://www.amazon.com/Extender-SCS-2U01-Wireless-Certified-Refurbished/dp/B075TF8B32/ref=sr_1_4?ie=...

Only problem with that solution is that when your internet goes down, so does your phone. Personally I suggest buying a decent cell phone booster. There are many on the market. Solid RF makes a good basic unit that you can buy for under $150. If you do buy a cell booster, be SURE to follow the directions on where to locate the indoor and outdoor unit. 90% of these things aren't installed right. 

Andy