How can I answer your letters if I can;t get through to you????

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  • Updated 3 years ago
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I have always had trouble getting into my account. I am using the user name and password that was given to me when I had exede installed but they to be different than what you have. I don't know much about computers as I am 83 yrs. old and do not understand the tech. language you use. I may not know much about new technology but you sure don't seem to be doing much better . I just want to know if I will continue to pay my monthly bill in the same way as I do right now. From what your last letter said, "ACTION REQUIRED", if I don't get through to you, what will be the next step????Please have the courtesy to answer. I can't receive e-mails as I can't get into them because my user name and password will not be accepted. HELP.....
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Lyn Petri

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  • completely frustrated...

Posted 3 years ago

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Knight Rider

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I'm not sure what to tell you on that one if you can get access to an email address.  Only way to contact the exede employees here is to send them an email at exedelistens@viasat.com with your account number or phone number on the account and they will call you back.
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Knight Rider

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Other option is if you have a facebook account you can send them a direct message from the exede facebook account and they might be able to help you that way. https://www.facebook.com/exedebroadband
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Brad, Viasat Employee

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Hello Lyn. 
Like Knight Rider, suggested if you send a email to exedelistens@viasat.com I can help you reset your log in information and any billing issues that you may have. 
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Old Labs

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It's likely that Lyn can neither send not receive email...

Lyn,

You might want to try going to:

https://viasat.secure.force.com/kb/PublicKBContactUs

Fill in the required fields as well as problem description, and click the Start Live Chat button to see if that feature works...

Alternately, I'd suggest going to https://www.wildblueworld.com/forum/forum.php

Register for an account there, and you may be able to send a private message to one of the Exede moderators over there. Unfortunately, it's been so long since I registered there that I don't recall whether registration requires validation by email so that may not help.

I'm look for the customer support phone number but can't seem to find it, so someone else may have it.

OK, here it is: 1-855-463-9333

P.S. Lyn if push comes to shove and you can only get this handled by email, you can also go to https://www.gmail.com and create a free account there...   
(Edited)
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Brad, Viasat Employee

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Oh gotcha! Yeah what Old Labs suggested would be the best route to contact us. The phone number 855-463-9333 will be to our customer support team that can help you out as well.