Horrible service

  • 5
  • Problem
  • Updated 6 months ago
  • Acknowledged
This is the WORST internet company I have EVER done business with. Slow service can never get on the internet in the evenings bc there's too much traffic they claim. My speed is at .2 and I pay for 30mbs I've never come close to getting even half that speed
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Jennifer Elliott-Meeks

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  • angry

Posted 2 years ago

  • 5
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Jennifer Elliott-Meeks

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I am on the unlimited. It has been at the same speeds from the first gb. I'm over 100 gigs now but it was doing the same thing from the first one. It has always been this way I have spent way too many hours of my life with them over the phone but they keep saying the same bs blah blah blah traffic, satellite, etc. If I'm paying for 30 Mbps a month and I'm not even getting half that on their best day then there's a problem. They r lying to people about their speeds. They say unlimited but it is actually not unlimited at all because before this plan I was getting a hundred and 50 GB a month once I switched to Unlimited my speeds went down and never came back up and no one can fix the problem and I have tried numerous times to speak with a supervisor and was never able to get in touch with one they just left me on hold until I finally hung up I'm so sick and tired of this company .2 gbps is completely unacceptable even with slower internet speeds after the hundred gigabytes 2 is not enough speed to do anything at all what is the point for paying for unlimited with speeds like that.
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Jennifer Elliott-Meeks

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How is 0.2 acceptable? It absolutely is not, not when u r supposed to be getting 30.0!
(Edited)
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Ken

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I think it was a "jab" at your typo.  You said you were getting 0.2 gpbs when I think you meant to say you were getting 0.2 mpbs.

0.2 gpbs would be aceptable, whereas 0.2 mpbs, while technically "up to", would not.
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Iam Moore

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I found overall that S2 was flawed in "unlimited" $210.. gold package. In my PNW area I guess I was the only one to get that offer. I asked about going back to Liberty Plans and was told if I tossed my rare Gold Package I could never get it back in my area ever.
LAST month I went back to Liberty 12 @ $100.00+ per month on the first.
Today is month 2 of this program, my data usage is @ 10 GIG'S/72 HOURS. I limit nothing, MS Insider updates eat 4X's per month @ 6 GIG's each. One down.
Browsers matter dependent on path priority and those updates get delivered via MS Edge.
Mass Media like A/V 4K+ full bandwidth gets Chrome.
My You Tube music videos and general movies etc.,.
The EULU for ViaSat Browser is a civil rights nightmare so I will not install it.
TODAY L-12 HAS SPEEDS FASTER WITH STABILITY FOR $110.00 LESS THAN GOLD.
I'll get throttled in two days. It is bad at first until few days into it then it gets smooth fast and stable again.
That took some trust changing out, losing unlimited (a risk for the work I do) yet I have to get mental closure.
I believe this will be a defining moment, it is last chance, there are others I would try out. I would lose money but this month may bring another one like last month @70%.
Before that poor performance was it. 30% worked.
A waste of time, real suffering & unhealthy stress has burdened me. I deserve considerations for my time loss.
I have a service plan now. expecting trouble.
Here is why.
Internet Wi Fi has never worked. The tech a no show 3x's claiming he had come & nobody home, yet nobody has ever seen him/her.
Outside of town in the hills with five housemates. One way in/out. Nobody comes onto the property without being seen, period. Three times now. Not even a biz card or note left as I requested to prove they came.
So I will place another order.
I pay my bill. I add the easy-care three months back. No care when my dish went out (moved) of line of sight in a storm.
I fixed it as best I could without the help of anyone so running back and fourth until it worked.
I got that by sighting the ISS as earth past @ 16+K MPH!
No credit for this, Broken WIFI, voice (not working) failure of service calls that for16 months ViaSat took money ($ 3.200+) without fix. And 2 of which I fixed best possible.. I have been at this location 18 months there is no cell service landline for any 911 emergency or help so
without Sat working is dangerous.
I still have payed $3.500,
An Excede customer before ViaSat bought me.
EXECUTIVE HELP NOW. TOMORROW WILL MAKE 16 NOTED COMMENTS IN MY FILE.
ALWAYS BE NICE ON THE PHONE & TELL THEM TO NOTE IT EVERY TIME.
A positive thing in this message is Liberty works today. It never worked as was stated two years back. SLOW!
That forced me into the new plan, based on speed promised. That one is also flawed with false specs & crazy throttling that was cutting me down without cause or repeatability (never at the same time in 24 hour tests which slows creative works, incredibly hard),
so planning stopped..
An increased price at the same time reducing GIGS from my contracted 150 pre throttle allowance to 100.

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VeteranSatUser, Champion

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Okay?
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Tim Spake

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Sounds like normal customer service
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Billy Hodges

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Also by next Wednesday 2/28 Viasat 2 will be available nationally so maybe they could get you installed on that which is a larger satellite then Viasat 1 so it can hold more customers without slowing down
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Tim Spake

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1 week ago:  
Official Response
Viasat 2 is rolling with availability. I'd say in an area with a busy beam that'll be the most likely option
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Billy Hodges

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They are turning on areas a little bit at a time and will be available everywhere next week
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VeteranSatUser, Champion

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Not all beams have came online yet. Patience.
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Jennifer Elliott-Meeks

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I have patience! If I had been told from the get-go that this was the case it would not be an issue but the fact that they falsely advertised their speeds of what they project them to be instead making people think these were the speeds right now. That is unacceptable if they were not ready to keep up with their end of their packages then they never should have offered them to begin with
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VeteranSatUser, Champion

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May response wasn't towards you, but the other poster.

I agree with you about the packages though. Notice now the "unlimited" packages offer less priority data now. Did they overextend? Probably. Will Viasat-2 help? Most definitely but Rome wasn't built in the day.