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- angry
Posted 2 years ago
Stephen Rice, Champion
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Jenifer...0.2 Gbps represents 200 Mbps...
Extremely acceptable...
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eh..... nomenclature, she's doing the best she can. Most know what she's trying to say. We hold nobody to perfection here, especially those sincerely seeking help.
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0.2 gpbs would be aceptable, whereas 0.2 mpbs, while technically "up to", would not.
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LAST month I went back to Liberty 12 @ $100.00+ per month on the first.
Today is month 2 of this program, my data usage is @ 10 GIG'S/72 HOURS. I limit nothing, MS Insider updates eat 4X's per month @ 6 GIG's each. One down.
Browsers matter dependent on path priority and those updates get delivered via MS Edge.
Mass Media like A/V 4K+ full bandwidth gets Chrome.
My You Tube music videos and general movies etc.,.
The EULU for ViaSat Browser is a civil rights nightmare so I will not install it.
TODAY L-12 HAS SPEEDS FASTER WITH STABILITY FOR $110.00 LESS THAN GOLD.
I'll get throttled in two days. It is bad at first until few days into it then it gets smooth fast and stable again.
That took some trust changing out, losing unlimited (a risk for the work I do) yet I have to get mental closure.
I believe this will be a defining moment, it is last chance, there are others I would try out. I would lose money but this month may bring another one like last month @70%.
Before that poor performance was it. 30% worked.
A waste of time, real suffering & unhealthy stress has burdened me. I deserve considerations for my time loss.
I have a service plan now. expecting trouble.
Here is why.
Internet Wi Fi has never worked. The tech a no show 3x's claiming he had come & nobody home, yet nobody has ever seen him/her.
Outside of town in the hills with five housemates. One way in/out. Nobody comes onto the property without being seen, period. Three times now. Not even a biz card or note left as I requested to prove they came.
So I will place another order.
I pay my bill. I add the easy-care three months back. No care when my dish went out (moved) of line of sight in a storm.
I fixed it as best I could without the help of anyone so running back and fourth until it worked.
I got that by sighting the ISS as earth past @ 16+K MPH!
No credit for this, Broken WIFI, voice (not working) failure of service calls that for16 months ViaSat took money ($ 3.200+) without fix. And 2 of which I fixed best possible.. I have been at this location 18 months there is no cell service landline for any 911 emergency or help so
without Sat working is dangerous.
I still have payed $3.500,
An Excede customer before ViaSat bought me.
EXECUTIVE HELP NOW. TOMORROW WILL MAKE 16 NOTED COMMENTS IN MY FILE.
ALWAYS BE NICE ON THE PHONE & TELL THEM TO NOTE IT EVERY TIME.
A positive thing in this message is Liberty works today. It never worked as was stated two years back. SLOW!
That forced me into the new plan, based on speed promised. That one is also flawed with false specs & crazy throttling that was cutting me down without cause or repeatability (never at the same time in 24 hour tests which slows creative works, incredibly hard),
so planning stopped..
An increased price at the same time reducing GIGS from my contracted 150 pre throttle allowance to 100.
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Stephen Rice, Champion
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Stephen Rice, Champion
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- 23 Posts
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Stephen Rice, Champion
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Stephen Rice, Champion
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I'm on a Liberty 12 plan and only get 2 or 3 mbps during primetime when I have priority data left. Of course during the day my speeds are usually 12 mbps or higher. That's how network congestion works.
When I don't have priority data left, my speeds are around 256 kbps during prime time.
If she were to do the same speed test outside of primetime hours, her speeds would be much faster.
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Jennifer, here's what to do.....
Send an email to viasatlistens@visat.com and describe your speed situation. Explain your frustration. Tell them you have been here to this forum and add a link to this thread. Request they do a speed test on your system and adjust your priority standing to a level that WILL insure your non-primetime speed is acceptable.
Primetime is just that so some degeneration of speed is to be expected for the time being but an adjustment to your priority will improve speeds even during those times.
I have read your postings here and I applaud your patience. Now allow Viasat to show that when you email them, you get results. It may take 2-3 days for action.
When they make adjustments to your service I hope you'll come back and tell us of the improvements, or lack thereof.
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On hold now with them
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Official Response
Viasat 2 is rolling with availability. I'd say in an area with a busy beam that'll be the most likely option
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VeteranSatUser, Champion
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VeteranSatUser, Champion
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I agree with you about the packages though. Notice now the "unlimited" packages offer less priority data now. Did they overextend? Probably. Will Viasat-2 help? Most definitely but Rome wasn't built in the day.
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The "Silver Bullet" for problems with Viasat is to send an email to viasatlistens@viasat.com with a description of your issue along with your account number and contact information.
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https://www.exede.com/documents/master/customer-agreement.pdf
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That's hard to believe. I had water in my Tria and I used the "chat" service and had a guy out in a few days. Tell use exactly what you mean by "can't get them to want to fix that."
Stephen Rice, Champion
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VeteranSatUser, Champion
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People who respond here who work for Viasat will always be identified next to their name as an employee. such as .... Brad, Viasat employee, or Alex, Corporate something or other... Very easy to tell who is a real employee or just a customer. Plus there will be a worm looking thing next to their name.
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"going around defending ViaSat...for no apparent reason..."
You will find that their are people here that will do exactly that because we are very satisfied with our service. If people have an issue, they will get some help here from other customers, but coming here and just slamming Viasat will not get much results, and will probably be a big mistake because help can usually be had if one is willing.
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Well the new stuff isn't even available in my area. I didn't know this after seeing new plans in my area . I figured it would slow down in the evenings but I figured I'd still be able to use it to stream right? Wrong. In the evenings i don't even get 1.5 mbps. I can't stream anything. And I have the silver unlimited plan. And I had the service installed on Saturday the 17th. I've only used 2.4gb. No where near my 60gb priority limit.
This sucks. I was misled/lied to just to get a sale.
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And my data just reset the other day. I've used less than 2.5gb. No where near the 60gb mark.
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"get 1.5 mbps. I can't stream anything"
The Silver plan streams at 1-1.5 mbs. So you are getting the correct streaming speed. If you can't stream than you may have your settings wrong on your streaming services. Go into your accounts on your computer for Netflix or YouTube and set your streaming/ playback to AUTO.
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"evenings I average 0.2 Mbps"
Jennifer, people are trying to tell you that that is not normal. Do as others have said and email viasatlistens@viasat.com. Don't make the mistake and just vent on here. That email goes to the Corporate office and they will fix this for you. Or you can just vent and nothing will change.
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I have been lied to by customer service on multiple occasions, I was told they changed my beam, it did nothing because they did nothing. Service tech said he did also when he was at my house, again no improvement. On another occasion when I called customer service I was told he switched me to new satellite. That was about 3 months ago. I knew he was lying and played along, again no improvement. Why do you employ liars? My speeds are consistently under 2Mbps and I pay for 25Mbps and unltd. Last night below 500 Kbps. Of course you hide behind the "up to" argument but that does not help me when I get home from work. I want a truthful response. WHEN WILL I BE SWITCHED TO NEW SATELLITE? If I do not get an answer, I will have to make a change. Maybe get a separate phone service and create hot spot since it would at least let me use internet.
Tim
Think I will get a response?
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VeteranSatUser, Champion
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@ Tim Spake
Think I will get a response?Yup, at least the automated acknowledgement that your email was received. Now what the social media team will do for you is questionable. They may do what their job description calls for, at the minimum, or, they may actually go further and perhaps do something to finally shut you up.
You keep crying that you want to be on another satellite, well, keep looking at your account management page for new plans and THERE is where you can arrange to be switched to Viasat-2 by switching to a plan not available on Viasat-1.
You've called and called but finally today we see you may have actually sent the email as everyone always suggest. Have you ever seen anyone here say "call customer service to get that fixed?" We always tell people to send the email to viasatlistens@viasat.com because THAT is how to get things done. You have no-doubt seen our advice to others concerning sending the email to solve problems. Your stubbornness in calling customer service has dragged your problem out for months and your attitude has prevented anybody from caring if you have service or not. You've thrown in your digs against Viasat everywhere you saw an opportunity to get one more in and yet you are surprised no real help ever comes your way. So far, your one-man war against Viasat has had only one casualty, yourself.
I think the social media team will take the higher road with you and either make some changes or refer you to a plan more likely to fulfill your expectations of what you perceive your service should be, just because they are the good people they are.
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@ Tim Spake
Think I will get a response?Yup, at least the automated acknowledgement that your email was received. Now what the social media team will do for you is questionable. They may do what their job description calls for, at the minimum, or, they may actually go further and perhaps do something to finally shut you up.
You keep crying that you want to be on another satellite, well, keep looking at your account management page for new plans and THERE is where you can arrange to be switched to Viasat-2 by switching to a plan not available on Viasat-1.
You've called and called but finally today we see you may have actually sent the email as everyone always suggest. Have you ever seen anyone here say "call customer service to get that fixed?" We always tell people to send the email to viasatlistens@viasat.com because THAT is how to get things done. You have no-doubt seen our advice to others concerning sending the email to solve problems. Your stubbornness in calling customer service has dragged your problem out for months and your attitude has prevented anybody from caring if you have service or not. You've thrown in your digs against Viasat everywhere you saw an opportunity to get one more in and yet you are surprised no real help ever comes your way. So far, your one-man war against Viasat has had only one casualty, yourself.
I think the social media team will take the higher road with you and either make some changes or refer you to a plan more likely to fulfill your expectations of what you perceive your service should be, just because they are the good people they are.
VeteranSatUser, Champion
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Posting twice to get your point across???? LolMakes me think of people who, when talking to someone who doesn't understand the language, speaks slower and louder, like that will make them now understand. ;)
VeteranSatUser, Champion
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Matt B, Viasat Employee
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I see you email. Expect a response soon.
Matt B, Viasat Employee
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