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I cannot believe the horrible service that is provided. I have unplugged my modem for a certain amount of time, knowing how much usage I had left. With it unplugged I received a email stating I was at my limit. I called in and nothing was resolved. This month I unpunplugged the modem the whole month. We had gotten new phones that worked off 4 g very well and could go without the internet for a month. April 25th I recieved an email stating I had used 100% of my data. And once again I call in and they tell me my modem is on and working just fine. My question. HOW it's not even plugged in. And then they continue with the same crap as all the other months I know we didn't use it all. They wanted to ho over the usage for a modem that doesn't even have a power cord plugged in. Looks like its time for an attorney and money to be returned to me. Obviously there is something seriously wrong with your equipment and your not will to see what it is so I choose not to pay the bill or contract anymore. Service not provided doesnt warrant payment