Unhappy with data limit

  • 3
  • Problem
  • Updated 2 years ago
  • Acknowledged
  • (Edited)
10 GB really..................
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Katie Casey-Hardeman

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Posted 2 years ago

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Bev, Champion

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If that is the plan you selected, the yes, you have 10 GB to use before speeds are slowed. Other plans are available, log in to your account management page to change plans if you need more data.
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Katie Casey-Hardeman

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I agree with what you say. The problem is getting what you pay for. For a business account they want I believe it was in the neighborhood of $299 or more. And at that price they only give you 200 GB.  Compared to the unlimited data in town I feel like I'm being screwed everyday. So I choose to live in the mountains, but in this day and age not being able to sit down and stream a few movies a month, well, I don't know about most of you, but I don't have that kind of money. I'm disabled and on a very strick month allowance. I found out I had inoperable cancer the other day. I've been sick for years, so its no surprize. My agreement states that I get an extra 5 GB two times a year(by the way, the Sales Rep told me I had already used one of these freebies already. Not true.The girl was friendly enough, but how sad is it that I had to pay my last $100 dollars for extra data so my grandkids can enjoy a few shows when they were here. $100 extra dollars on top of my $60+ a month just so I could see a few movies. How greedy of this company to do this just because they can,
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Markgc, Champion

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You should see if a you have the Liberty Pass account options available at your location.

Take a look at 4G wireless but I think you fill find their data caps  are even stricter and more expensive.
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Jacqueline Tierney

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We have been on Liberty 12 since it started and it has worked well for us and we are able to stream  when we want, even on the pass.  People do report that on some of the busier beams they have speeds that drop below that ability during busy times.  The key is though we don't stream constantly, don't expect high def streaming and don't routinely download huge files.  I would recommend looking into it and see if it would work for what you need.   Figure out what beam you are on and other users here should be able to tell you about their experience on the pass.
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Carol Barker DeCosta

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also what they do, you do NOT get the full 10 gb the next month when you service starts over, they take into consideration the overage you may have had from the previous month, says so in the fine print, we are moving on in the near future to something else!!!!!!!
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david, Champion

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There's several threads on here about how to conserve your data, although the main one REALLY needs to be a sticky at the top of this page. I'm not going to retype all the info again but you can cut your data usage down drastically by getting rid of all the unnecessary data suckers. If you're running Win10 unmodified I'm surprised your data lasted 8 days.
(Edited)
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Steve Frederick, Champion

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Carol, make sure that your wireless router has a strong password. Also, big data users are the DirecTV or Dish DVRs, if they are able to access your internet connection, they will consume very large amounts of data by downloading shows and movies without even warning you. Also, make sure that you are not using any cloud storage services. Smartphones and tablets, if connecting to your WiFi, are using large amounts of data with their updates of apps. If you are using Windows 8 or 10, make sure that you have disabled all those apps that come with it, such as news feeds, weather feeds, music services. These use data in the  background and are constantly updating every minute. 

There are many other tricks to conserve data as david has mentioned.
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Matt F, Viasat Official Rep

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Hi Carol, I would just like to confirm what several others have said: You always get your full allowance of data every month. You won't be penalized or charged for overages -- the only thing that happens when you use up your Priority Data is that your speeds may go down. You can CHOOSE to buy more Priority Data if you like, but it's up to you. 

Please let us know if we can help you with anything else. Thanks, Exede Matt
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Dale Duncan

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"...speeds MAY go down"... Hi Matt, there is no "may" about it, they will go down a lot. The last time I went over, my PC was slowed down so much that many pages timed out and wouldn't load in.
 
(Edited)
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Diana, Viasat Employee

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Hi Dale, Please send you account and contact information to exedelistens@viasat.com. We'll take a look to see why you are slowed so much. Thanks
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Steve Frederick, Champion

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That is NOT true. Each month you get the full amount of data for the plan you have. 
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Carol Barker DeCosta

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that is good to hear, thank you