Unhappy with service contract

  • 1
  • Problem
  • Updated 3 years ago
  • Acknowledged
  • (Edited)
Careful not only does it take them 2 weeks to send out a tech but Customer service manger lies. Than after they screw everything up they try to hold you hostage on  their service contract. Just sending out a warning in case you looking to go with them . DONT!
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Simone Knorr

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  • Frustrated

Posted 3 years ago

  • 1
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Grumpyoldman

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Simone, you do realize that this is a forum for existing customers?
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Simone Knorr

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I am an existing customer and can't wait to disco their service. This is visible to non customers also and I am just warning them before they get stuck
(Edited)
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Grumpyoldman

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I apologize it is visible, but I didn't see yours
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Exede Lindsey

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I’m sorry you feel that way Simone, very sorry to hear of the concerns you are having, this is truly not what we like to hear, is there anything we can do to further assist your issue? If so, please send us your account and contact info to exedelistens@viasat.com. Thank you
(Edited)
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Dana Lazarski Klokis

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I totally agree with Simone Knorr, I have had techs at my home multiple times and nothing was ever serviced!  One of the techs said there was nothing wrong, so he decided to set up my wifi box, only for me  to have to disconnect it a week later cuz he screwed it up! Its like back and forth, Exede says its mt cpu, so I paid $189 for Guru aid to check my system!, I have documents from them saying its the internet, NOTHING WAS DONE WITH ALL THE TECHS THAT HAVE BEEN AT MY HOME!!!!!!!! THEY SUCK IN PLAIN WORDS!!!!
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Grumpyoldman

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Linda,  If you have a Mac, run Linux or run as  a virtual machine, the following will be of no use to you. Did they explain what an mt cpu was? I've never heard of such a thing. I've heard of Windows NT but that's at least 15 years old. What speed is your computer? If you run a pre-Windows Vista OS or your cpu clock is less 1Ghz,  you MIGHT have a compatibility problem. I don't believe this is the case because the Guru should have warned you about it. Good Luck!
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Whispering Squash

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I bet "mt cpu" is just a typo for "my cpu."