Horrible Service Call

  • 1
  • Problem
  • Updated 3 weeks ago
  • In Progress
Just received the WORST service call I have ever had in my life with the late night Exede Technical support team which could not understand the difference between my Modem failing and the Router not functioning correctly? They insisted that ALL my Apple products were at fault and I needed to go to Apple to have my problem fixed and the problem was NOT with the Exede Router which of course it is! Think I'll have to switch suppliers after all these years < what a shame!
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Guy S. Venuti

  • 4 Posts
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  • Need to find a better supplier

Posted 4 weeks ago

  • 1
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steven sundquist

  • 1 Post
  • 1 Reply Like
Let me guess. India call center???
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Oliver

  • 192 Posts
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I spent an hour+ with them a month back about the Viasat modem crashing when receiving VoIP calls only for them to tell me to call Google voice to fix it....
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Diana, Viasat Employee

  • 2233 Posts
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Guy,  Let's see if we can figure this out together.  Please send an email to viasatlistens@viasat.com and add your account number and contact information,  Diana
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El Miguel

  • 11 Posts
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Viasat never listens

Don’t use this email
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Tim Spake

  • 407 Posts
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Good luck, sounds typical
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El Miguel

  • 11 Posts
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Guy, Viasat won’t help you. It’s every man for himself out here bro.