Download speeds not good

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  • Updated 3 years ago
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I have tested my Download speeds and they are horrible. For the most part they range anywhere from under 1 mbps to about 4 mbps per send. When we signed up for the service I was told repeatedly we would experience from 5 mbps download speeds at the slowest and upwards of 10 to 12 mbps and even more. I have been able to see Download sppeds over 10 mbps on only 3 occasions, that was after 9 PM. When I called in the agent was very rude and condescending and did nothing. She kept repeating that I should check my contract. For the record, I was never asked to sign anything. The guy came and installed it and was gone in 2 hours, I asked if there was anything to sign and he said no. Never tested my speed or anything.
Is there any way to be switched to a different satellite because I was told this one was full by the rep and that they are continuously adding new satellites. (Typical BS answer, they get someone to sign up and then don't deliver what they tell you)
I refuse to recommend them to anyone at this point. Not happy at all.
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Bill Pinson

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Posted 3 years ago

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Steve Frederick, Champion

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At the present time, ViaSat 1 is the only satellite in operation. This satellite projects beams on the dirrent parts of the US and Canada, however unless you are at the edge of your beam, you cannot be switched to another beam. There are several beams that are nearing capacity, especially when many users are online, during the 5 to 10 p.m. times. Also, during the LNFZ, most of the beams see heavy activity as people are downloading large files, games and videos. The CSD rep was not completely incorrect in that ViaSat is currently in the process of building ViaSat 2, scheduled for launch in late 2016, which will more than double the amount of data transfer capability.
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Donald Ahrendt

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OK, but what do we do in the meantime? Wait until 3:00 am to do our internet surfing? Really.
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Donald Ahrendt

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OK, but what do we do in the meantime? Wait until 3:00 am to do our internet surfing? Really.
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HMC1940

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What time are you using your internet? I'm on during the day  from 11:00am to 5:00pm some times on in evening like now but mostly daytime. My speeds are like 19 /mbps download.
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Diana, Viasat Employee

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Hi Bill,  Please send your account and contact information to exedelistens@viasat.com.  We will  take a closer look at your speeds.  If you have written down the time and speeds when you did the speed tests, please include that information in your email.  Thanks in advance!
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JEP

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Bill wonder where/how you tested your download speeds?  Because of the satellite lag time and the overhead associated with being assigned a download time slot, most Flash based speed test sites are inaccurate.  Also, you need to test with file sizes of at least 10-15 MB.  Testmy.net is a pretty good site.
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Ashish Gairola

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I agree with Bill. I've taken the Unlimited connection, paying 110 bucks a month and I was promised 12 Mbps at the time of the sale. I've never seen that. Testmy.net just told me max of 5.4 mbps. I called Exede and they blamed it on congestion, but this has been going on for the last 2 days. Not happy with the perfromance at all.