Horrible connection

  • 2
  • Problem
  • Updated 1 year ago
  • In Progress
2:30am, full moon, not a cloud in the sky and it takes 20 minutes to download the kindle app to my pc.  .69mpbs Download and .54mpbs Upload.   I've burned my 11gig for the month but shouldn't the overnight speeds be fast.   This is a joke.  My Alexa can't even play music it's so slow.  Worst internet service ever.  
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teamssc

  • 7 Posts
  • 1 Reply Like
  • frustrated

Posted 1 year ago

  • 2
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teamssc

  • 7 Posts
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45 minutes later, 3:15am, 9.27 mbps down, 2.87 up.   What a spastic joke.
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Levi Garrison

  • 4 Posts
  • 1 Reply Like
And the customer support is a joke, contacted them about a problem similar to this months ago and each rep got an attitude with me. When I switch I never want to see the name exede satellite internet again. It's 2:39 here and I'm having the same problem as you.
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Diana, Viasat Employee

  • 2215 Posts
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Hi teamssc, Give us the opportunity to determine what may be causing your connection problem. Send us an email to exedelistens@viasat.com and we will review  your account/ Please include your account and contact information.