About 3 weeks ago we noticed this pattern. Before I have never complained before about the speed of exede I have always been happy I ran out of DATA about a week ago so decided to check out the new plans went with the Liberty 12 plan over my classic 10 ... When they changed our plan we immediately had better service, for about 2 hours ... then right back to cannot even load pictures in facebook all night long.. So when you work all day come home and cannot use your internet.... Why are we paying you ... I'm thinking I will have to find someone else that cares that we cannot use the service we are paying for. Also Bryan was supposed to call me back so we could get our password changed on our modem .... NO CALL waited 4 days .. he was going to call me next day.