home construction & removing/replacing dish

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  • Updated 6 months ago
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Our home was flooded in Florence and we have started rebuilding.  The Exede dish was removed by the builder very briefly to remove siding underneath it.  It was replaced exactly as it was, but now we have no internet connection.  The dish will have to be removed again for new siding to be installed in a couple weeks.  Exede rep said if we remove and replace dish just as it was it should not affect our connectivity, but it has.  I assume I will need to get a technician out here but should probably wait until the new siding is installed.  Does anyone have a suggestion before we mess this up any further?  Any thoughts about why it won't connect even though it's back in the same spot?  Anything I can try to fix it myself?  Thank you very much.
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sammi

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Posted 6 months ago

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VeteranSatUser, Champion

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Even if it is in the same spot, if off just a little bit the dish will need repointed. Nothing you can do. Once construction is complete you need a service call to repoint the dish for optimal signal.
(Edited)
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Bob Lexus

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It would be a minor miracle if the dish would be replaced in exactly same position, within a 1/8" of where it was originally.
Merely tightening the lag bolts against different thickness of roofing/siding material would knock alignment out of spec.

That satellite is roughly 25,000 miles away and a tiny movement on dish moves focal point many many miles away from directly at satellite.
Because the internet dish also 'talks' to the satellite vs merely 'listening' as a tv dish does, tolerances are much tighter compared to tv dishes.

Wait until your home is ready for a final installation unless you want to pay for two reinstalls.
In meantime, power down the modem so your hardware is not straining to make a connection.

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Diana, Viasat Employee

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Hello Sammi,  Bob and VeteranSatUser are correct.  When the dish is moved, it needs to be realigned to a specific degree by a technician with special tools. This cannot be accomplished by just putting it back in the original location. 

A service call will be needed to accomplish this.  Please call Customer Care at 855.463.9333 to set up a service call. Based on how long this will take, you may want to place your account on vacation.
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Michael McDowell

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Just remember,  if you put your account "on vacation" , you may not be able to get back on the same plan you have now.  Depends on what is available when you come back "off vacation".
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sammi

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Thank you all so much for explaining that.  It's exactly what I needed to know.  And I unplugged the modem.  The rep offered to suspend my account, which might be the same as vacation, but I declined.  It will only be a couple weeks and I didn't know if there might be any issues un-suspending it.  The Verizon hotspot works fairly well here in the camper so we'll manage without.  Thank you!