High Usage

  • 2
  • Problem
  • Updated 3 years ago

I contacted Exede about my high usage and their answer was that my high usage was due to watching Netflix.  I know for fact that Netflix uses up a lot of data so that is why I only watch it when I can not sleep, between the hours of 12am and 5 am.  Isn't this a free zone where data is NOT supposed to be charged to our accounts?  I sent them another email asking about that.  I am waiting for a reply.  I never experienced this problem when I was with Wildblue.  When I signed up I was told that Exede woculd be the better fit.  Now I am stuck in a 2yr contract, which I wouldn't mind if I could use my internet the way it was intended.  But running out of data when only into 9 days is ridiculous.

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Jo Ann

  • 2 Posts
  • 0 Reply Likes
  • frustrated and a bit angry

Posted 3 years ago

  • 2
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hexe

  • 26 Posts
  • 14 Reply Likes

Welcome to the first circle of hell. There will be some folks along momentarily to give you advice on how to minimize your data usage, etc., etc., and who will suggest you email one of the Exede reps [most often suggested is Exede Beau] and assure you that they'll get to the bottom of the problem.  Meanwhile, during your free zone time tonight, do a search here for threads about data usage, and you'll see you are not alone, nor is this the first time anyone's had this problem. In fact, I never use more than 6GB out of my allotted 10 per month, but today I got an email advising me that I had just hit the 70% mark, and I still have three days left before the new billing period starts. Haven't done anything differently than I usually do in this billing period, don't have Netflix, etc... Last time this happened for me was in April, happened for the first time last October, but oddly enough, during the entire length of my original two year contract, I did not experience this problem even ONCE.

Good luck, and I suggest you follow the advice of the Champion who will tell you to install one of several free third-party data meter software so you can at least keep track of your usage yourself, instead of relying on the Fisher-Price BusyBox of a meter Exede provides us with.  


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RickyP033

  • 101 Posts
  • 21 Reply Likes
Like hexe just said, it will be a never ending circle of advice, telling you to post/open a ticket to viasat, they will promptly check and "close" your ticket without satisfaction and tell you to re-open another ticket if you need further assistance. Then you'll spend hours on the phone and basically get "oh well, don't see a problem now.