HIGH PING TIMES ON VIASAT 2

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  • Updated 6 months ago
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Since the system outage yesterday I am having problems with slow speeds and sites not loading. I have reset the modem so many times I think the hole is worn out. Errors in DNS comes up often.  Here is an example of the pings.  Pings here are normanly 650-690 ms and this is what I get now....  Need help asap.
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DAVE W4DRA

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Posted 6 months ago

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Jab

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Try using the Chicago Server
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DAVE W4DRA

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I tried everyone of them in the US and all were the same or worse. Sometimes the ping is 7-10 seconds. This is really starting to piss me off. No information have they posted about the outage or anything else.
All I can say is Hurry the hell up Spectrum. 
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Jab

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I would not expect a high latency on VS-2...Viasat does have a program called DAMA, which does create high latency.  It was used when beams got loaded.  Being on VS-2, your UL/DL speeds don't look to hot.

But, your modem may be too hot...put a fan on it
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DAVE W4DRA

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I have it sitting about 3 ft. from a wall type AC. The fan runs when the modem starts or reboots but that is the only time I hear it. When I check the modem temp via the browser it shows: 84C or 183F and the fans aren't on.
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DAVE W4DRA

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Here is what I am paying for and the graphic is what I am getting. 

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Kim Murton Engleman

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My ping is better but my speed is slower than dial-up now. It’s so aggravating. Over $100 a month and it’s so slow I can’t even do work that needs to be done.
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VeteranSatUser, Champion

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If you can't do work with those speeds, satellite internet is not for you. Those speeds are 8 times better than what I have seen in primetime.
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Jab

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@DAVE W4DRA

DNS...in your OS (operating system), there may/should be a way to configure DNS servers used.  I'd suggest using Quad9's DNS servers.

@Kim Murton Engleman

If one is on a 25Mbps "unlimited plan," 2Mbps should be enough for basic web activities during primetime.  If Viasat offers 50Mbps/100Mbps service in your location, I doubt if this issue would exist.

If VPNing, its generally going to be slow.  During primetime, many beams on previous satellites will have limited speeds...just the nature of sat internet.  VS-2 sat, last I knew, had good speeds.
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xode0000, Champion

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...but my speed is slower than dial-up now.
Your speedtest results quite clearly contradict that statement.  Download dial up is 0.056 Mbps, at best.  Typically, it's 0.035 Mbps.  Upload dial up speed is even worse at 0.01 Mbps.  Your 2.13 Mbps download speed is about 45X dial up speed and is typical of any good working broadband connection.  If the programs on your computer are slow, it's definitely not your internet connection and is likely the programs, or your Windows OS, themselves being wasteful of data.
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xode0000, Champion

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What does your satellite modem at http://192.168.100.1 report?  Be sure to delete all personal and account data before posting any screenshots.  Look at SNR and Cable resistance.  Your dish may have gotten out of alignment.
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DAVE W4DRA

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It shows everything is in the green. Nothing looks out of place or not working. It never did show anything wrong.
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DAVE W4DRA

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Well it seams that everything just magically repaired it's self and all back to normal. 
When I talked to the tech I was told that there was a wide outage and it would take at least 24 hours to fix. 
ViaSat could save themselves a lot of BAD publicity if they would communicate with customers and let the know something about a outage or a planed.




OK ALL HAPPY AGAIN NOW....
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xode0000, Champion

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ViaSat could save themselves a lot of BAD publicity if they would communicate with customers and let the know something about a outage or a planed.
ViaSat has to contract with other companies (e.g. Salesforce.com) to provide the 24/7/365 customer service and technical support.  Doing that in-house would be impossibly expensive thanks to government regulation and bureaucracy.

Those 3rd party companies, that are actually providing the customer service and/or technical support on behalf of ViaSat, much more often than not, have employees that just don't care, since they don't work for ViaSat and ViaSat has no control over them.

To compensate for this, ViaSat has this forum and an email address that is manned by people who do work for ViaSat.  That email address is viasatlistens@viasat.com  In the future, you might want to report a problem like this to that email address.

Now that everything is fixed, your internet connection is a very impressive FiOS like connection.  That would make sense, since FiOS is what's behind every ViaSat satellite connection and the satellite you're on is hefty enough that it's passing all of the FiOS speed on to you.
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Jab

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@DAVE.....if they would communicate with customers

...some ISPs put up a "health" page, and I've seen networks (AT&T) put up a health status page.

Monitoring beam bandwidth usage during Wildblue days existed, and no doubt during Exede/Viasat days.  I've seen Viasat's "PR" pic for reassuring customers that Viasat is monitoring their network with humans, but since 2005, this has not happened in real time notification to customers.

Needless to say, a website works best,

Sprint IP Network Performance

Global IP Network Home

since Viasat has a "forum," there really is no excuse for these humans monitoring their network not to inform us....in real time.