hibernation plan

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would disconnecting the modem from the dish cable serve the same purpose as a hibernation plan?  or in other words to eliminate use of priority data?
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Robin

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Posted 2 weeks ago

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Bob Lexus

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First question - no

Don't understand second one
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Robin

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would data be used  on ones account if the cable was disconnected that connects the dish to the modem.?
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Dances with Woofs

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No - the modem itself counts data that flows over the WAN port (the cable that connects dish to modem if you will). With it disconnected no data can flow or be counted.

However, the modem periodically reports the data counted to command central somewhere - that's why there's a delay in what your usage meter may reflect. That delay can be up to 24 hours but in most circumstances is 15 minutes.

This is why some folks mistakenly report that data is being used while the modem is off unplugged, off, etc. The data used prior to disconnecting hasn't been reported yet - once connected again the data used prior to that is reported. The account's usage meter is not real-time.        
(Edited)
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Dances with Woofs

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Second question - it would eliminate all data use

Except for a certain modem sitting in some unknown FBI office and whose ethernet cable was cut off - it's still consuming data after three years or so ;) Those who've been around here long enough know what I'm talking about.

The purpose of the hibernation plan is to save money not data.
(Edited)
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GabeU, Champion

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Those who've been around here long enough know what I'm talking about.
I wasn't here then, but it wasn't hard to find.  Just too funny.
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ExSatUser

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I prefer to contact the FIB in GTA. Now they can get things done!
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Brad, Viasat Employee

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Havent' heard that in a while....used to be weekly
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ExSatUser

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Interesting question
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Brad, Viasat Employee

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No that will still run a charge whether it's used or not. If you unplug it and aren't using it I guess you're not using the data BUT you still get charged for it and we don't offer roll-overs
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Rique

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Also, unless this has changed, as far as I know when you hibernate your plan, there is no guarantee that you can retain that plan when you resume service. This is more of a concern for customers with older, grand-fathered premium plans which they don't wish to lose. I have no idea how it applies (or even if it applies) to newer plans. Just in general be aware that you might not be able to resume your current plan if you take advantage of the hibernation option.
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Bob Lexus

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"Just in general be aware that you might not be able to resume your current plan if you take advantage of the hibernation option."

This has caused many folks a great deal of disappointment when they learned it 'the hard way'
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ExSatUser

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Indeed. Just another way Viasat's policies cause dissatisfaction with current customers.
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gm92066

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Exactly why I will be cancelling my "service" soon.
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Brad, Viasat Employee

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Rique is absolutely correct. I understand the frustration but when an account is resumed we can only resume it with whatever is being offered in the area at the time. A lot can change during the time it's on hold such as demand and limited bandwidth to divide which leads to some plans not being offered when resuming. Vacation mode can be used for up to 6 months once in a rolling 12 month period. If you're out for like 2 weeks it really isn't worth it as opposed to if you're leaving a summer home and won't return til late spring. 
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Robin

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Brad:  Understood.  Thanks