Billing problems

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  • Problem
  • Updated 3 years ago
  • Solved
  • (Edited)
Archived and Closed

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Okay, here we go again. I was promised by Exede Kim and Exede Diane that I would not be billed for an account that Exede "accidentally" closed.  Today I received notice that I am being billed $344.46 for the account that Exede closed by "accident".  I was promised by Exede Diane that all of the problems I have had were taken care of.  What is wrong with this organization?  Do yourself a favor and run from this company!  I am still waiting for refunds promised.  All of this because someone "accidentally" closed my account.  Seriously!
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Vickie Thurmond

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Posted 3 years ago

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ExedeEmerald

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Hi Vickie, I would be happy to take a look into the issue you experienced with your billing. Please send me an email to exedelistens@viasat.com and I will be happy to take a further look. 
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WillyMcDee

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Did you send ExedeEmerald the info she requested ?
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Exede Kimberly

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Hello Vickie, did you receive the voice-mail I left yesterday? I had not heard back via email and want to be sure you are made aware of the resolution to this billing issue. I will be in the office until 5:30pm CST and hope to hear from you. Hope you're enjoying your morning.
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Vickie Thurmond

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Yes, I received a message from Exede Kimberly that this issue was being handled. However, Exede took $344.60 out of my bank account last night AFTER you called to tell me this billing issue would be taken care of. So now I am waiting for the return of my original $199.00 which was promised 2 weeks ago AND now $344.60 for an account that Exede closed "accidentally". Please explain to me how that is a resolution to the billing problem that your company has created?
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Exede Kimberly

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Hello Vickie, I have your refund confirmation pulled up here on your account and do see that it has indeed posted. I would suggest calling your financial institution to inquire about when those funds will be available for personal use. Once the charges have been refunded from ViaSat, it is up to the financial institution when the funds can be released. If you have any questions regarding the amounts etc., I can give you another call today or you can send me an email. Thanks.
(Edited)
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Vickie Thurmond

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Kimberly, I have received the $344.60 reimbursement for the charge on the closed account. Thank you very much for processing this.  Two additional questions:  1. When will the $199.00 be refunded for the equipment leasing?  I would be happy to let this go if the $9.99 per month charge was removed from my monthly bill.  2. UPS has been to our door on two occasions to pick up a package. We have not requested package pick up and are wondering if Exede has instructed them to pick up the equipment that we are using for our current account?  We received a box and instructions on how to return equipment for the account that Exede accidentally cancelled, but I thought that this had been taken care of.  Thank you. Vickie
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Exede Kimberly

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Hello Vickie, thank you for following up with me regarding your refund. I am currently looking into your refund for the $199.00 to see what the status on that is and will follow up with you as soon as I can. Would you like me to update you via email, a call or on here? Whatever works for you.
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Vickie Thurmond

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Thank you so much for crediting the $199.00 back to my account! I'm starting to believe that my problems have been resolved!

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