Here is an idea for exede.

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  • Updated 4 years ago
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would be really nice if you could post here when you will be doing maintenance to your gateways. And which gateways it will affect. I am on dialup right now posting this because you "exede" won't let your customers know when you do this .
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thorneo

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Posted 5 years ago

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Exede Amber, Employee

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Hello thorneo, thank you for the feedback. Sometimes maintenance can happen when we least expect it.
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thorneo

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It is NOT sometimes it's every time I try and do my maintenance to my home network and home server. Gen 4 does not have as much so called maintenance that EXEDE claims to have to do. The only reason I don't go over to them is the fact I will have another 2 year lease to deal with..  Oh and before I forget exede boasts the LNFZ as a do all but the one thing everybody on here is forgetting is that is the same start times exede uses for their maintenance . It would be very nice and more appreciative of your customers if you "exede" would post your maintenance times and the involved beams here.
(Edited)
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Exede Amber, Employee

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Hey thorneo, I understand, I was just stating that sometimes we do not have when it will happen. This is good feedback that I am going to take up further for you.
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thorneo

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Thank you Amber I think exede could better serve it's customers both old and new by doing this.
(Edited)
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thorneo

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still no update on this???
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Exede Beau

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thorneo, there is currently no system in place to notify customer's of upcoming maintenance, but we have received and do appreciate your suggestion.
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thorneo

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BUMP???
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Steve Walker

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I think the employees who responded to this no longer work there.
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Knight Rider

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Amber I think is still with the company just not part of the social media team but, Beau yes he is no longer with ViaSat

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