Here are some tips on controlling data usage

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Hi everyone. I've been an Exede dealer for a few years but haven't had the time to check out this forum until today. First a quick intro and then I'll get to the meat of my post. My name is Andy Schack, I'm an Elite dealer and a member for the past two years of the Viasat Dealer Advisory Council. At my first Council meeting in June 2015 in Denver I brought up some ideas we shared with customers in order to help them conserve data. Most of the things I brought up were added to the Exede website and in Youtube "help" videos. After reading a bunch of the posts here on this forum I thought it might be helpful to list a few of them here. Feel free to ask any questions.
Helpful tips to control data usage.
1) Adjust your Netflix stream rate. You have to do this through a browser and NOT the app. Once you are on the Netflix website and logged in, look up to the top right and click on your pic or name and then MY ACCOUNT. Now scroll down to the "my profile" section and click on the "playback settings". You now want to select "LOW" which uses just 300 megs per hour AND you want to UNcheck auto play. This will dramatically lower your usage by over 90% when watching Netflix. I have a 55" 4K tv and when I get home I can't tell if the family is watching Dish, a DVD or Netflix, the pic quality is perfect. When I mentioned this in Denver, two of the top brass went home and changed their settings without saying anything to their families...BOTH said their families NEVER noticed a change.
2) Adjust the master bitrate on your ROKU device or tv. This one surprised a lot of folks, nobody seemed to realize you could do this. To my knowledge, ROKU devices are the only ones you can do this with. Once you have your ROKU set up and working, go to the home page. Now press the HOME button 5 times, then Rewind 3 times (be sure to press the rewind and not the left arrow key), then Fastforward 2 times. This will take you to a hidden menu screen. I set mine second from the bottom which is the .6/mbps. This controls the bitrate of ANYTHING that goes through the ROKU unit, including Amazon Prime Video. After doing this I did a realtime test to see how much data we would now use. I let the family watch 5 episodes of a 1 hour tv show...so this actually ended up being about 44 minutes of actual video per episode. After they got through I checked to see how much data we had used, it was just over 1.1 gigs. The picture quality was perfect. You can buy "refurbished" (actually they are new units in plain boxes) ROKU 2s on Amazon currently for $35. Personally I bought the Roku 3 because it has a faster processor.
3) Turn off auto-play on Youtube. This is the easiest to do and the most over looked. As-is, Youtube will automatically play the next suggested video.
4) Turn off automatic updates on ALL devices. It used to be that apps rarely updated. Now it seems that every other day an app has a new update and now with many apps being 100-300 megs in size, this can REALLY add up, especially if you are like my family where each person has a phone and a tablet. Go into your settings and turn off auto-update. I just update the apps I really need to update...99% of them will continue to work just fine. This one tip will save you HUGE amounts of data. I have had customers get furious because they thought Exede was "ripping them off by claiming they were using data when they didn't even have their computer on" No, their computer wasn't on and they may not have even used their devices, BUT...their devices were silently running updates while is laid there on the counter all weekend.
These are really the Top 4. My sister-in-law has videos showing you how to do all this stuff on our Facebook page so look up Clear Choice Satellite. She handles all of our Facebook stuff so feel free to ask any questions you might have and she'll pass them on to me. She handles customers all day long at the store and when a common "issue" comes up she'll make a quick video and post it. I get a lot of compliments from customers on these videos. Even though most of you aren't our customers, you will probably find her updates useful so feel free to follow us on Facebook....I don't use Facebook myself so I apologize if I am not using the right terminology.

I hope this thread helps y'all out. Andy
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Andy Schack

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Posted 1 year ago

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Brad, Viasat Employee

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Thanks Andy! 
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paul price

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  Like most of us,when watching a movie, you do not pay much attention to whats on the screen, you mainly listen to the dialog.  In other words we tend to ignore our lying eyes.  Try turning the audio off and see if you notice the difference between 360 and 1080.
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Andy Schack

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On MY tv, I can't. When I walk in the house at night and the family has the tv on, I can't tell if they are watching a dvd, Dish Network satellite, or Netflix.....I have to ask them. Besides, it's NOT like you really have much choice....you can either watch 1080 a couple nights per month or you can follow the settings I laid out.

I find it interesting that when a customer tells me he or she can see a difference....it always turns out they never tried it. I guess if you only look at one side of anything, you are going to be convinced that THAT side is the accurate one.

When I brought this information up to the execs at Viasat, I was flown out to Denver a couple weeks later. When it was my turn to speak, I went over this information....one of the top brass stopped me because he could tell there were some disbelieving looks around the conference table....he said that after I talked to him on the phone HE didn't really believe it either BUT, he wanted to test it out so he made the adjustments. He said he had a 70 in TV in their living room, he didn't say a word to his family about what he did....NOBODY noticed that anything had changed.

Now you can pick a fight with a pine tree if you want, but I wouldn't have mentioned this unless I had already proven it for myself.

Now I will say this. I have a good 4k tv....if you have brought one of those cheap Walmart no-name brands then who knows, perhaps their might be a perceivable difference. The scalers in a good, high quality tv however, I have tested and it works. It takes about 45-75 seconds for the scalers to kick in but you can sit there and watch the picture get clearer and clearer until it's perfect.

Andy
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Bev, Champion

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Thank you Andy. This should be blogged for the Exede Blog. It's great information for helping people get the most out of their service.
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Andy Schack

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I'm new here Bev so forgive a stupid question but you mentioned this should be blogged on the Exede blog. Did I post this in the wrong forum?
Andy
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Bev, Champion

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No, that was a note for the Moderators here - Viasat employees here - to maybe get it blogged since it's possible some users look there and don't come here. You did good Andy. :)
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mike barber

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Thank you Andy! This is great! With all the problems people have with data usage with Exede you would have thought they would have had someone like you on here helping their customers. Maybe they do somewhere but until now I haven't seen anything like what you are doing.

 I don't know about the blog but please don't stop posting your excellent comments here. 
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Old Labs (VS1-329-L12FZ)

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They're here, Mike - numerous suggestions abound but are very difficult to find with the search feature provided here and this community's format. Some can't even be found if they've been archived (once archived they no longer appear in the search results at last check). Numerous suggestions have been made to overcome the weakness of this particular social media format.

The other forum does provide better search capabilities (as well as allowing users to author their own blogs). It's also a little more adept at keeping track of complex discussions with a better quoting feature, as well as support for Stickies, and a host of other useful features. Biggest complaint is its dated look, but a little lipstick would solve that.  

ViaSat was soliciting feedback regarding which of the two formats were preferred a while back - I think the goal was to choose a single solution but haven't heard anything about it yet. Even HughesNet did abandon this GetSatisfaction format in favor of something a bit more robust.

The other forum is at https://www.wildblueworld.com/forum/forum.php for those seeking information or simply wanting to lurk (at least until a single solution is offered) - but please don't go over to simply complain... or at least place the complaint in the proper category over there ;)
(Edited)
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Good suggestions. But I GUARANTEE you I will see a change in video resolution on low Netflix resolution, so I wouldn't go so far as saying nobody will see a difference. In fact, that is one reason I refuse to consider Hughesnet with their "video data saver feature".

That being said, hopefully with Viasat-2 I won't have to restricted to lower resolution video :).
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Andy Schack

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VeteranSatUser, why not at least try the settings I suggested first? Even IF someone could tell a difference, and so far nobody has, at some point you have to weigh what is more important...watching 1 movie or 10.

Andy
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Because I am a videophile and appreciate having the highest resolution I can have. Watch a DVD movie and then watch a Blu-Ray movie. No comparison. But I personally get along just fine with the Free Zone and recording HD video to watch later.

You do have good suggestion, but I disagree nobody can tell a difference in the resolution :).
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Old Labs (VS1-329-L12FZ)

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As long as it's not the old, automatic TNT stretch-o-vision, I don't care - hated that, everyone looked short and fat. 
(Edited)
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VeteranSatUser, Champion

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The conversion from SD to HD was very painful.

Now on tablet devices, I will agree the lower resolution can be fine. But it is a little different watching a 10" screen vs. a 70" screen :)
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Natalie

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Thank you for sharing the information.  I disagree with saying that one should not update computer programs and apps.  Many of the updates are to fix security issues in a program or app and to not do so only opens one up to hackers.  I am not a technology expert and I would have no idea which ones I would need to update and which ones don't matter.  Additionally, some updates don't work without doing a previous update.  
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Old Labs (VS1-329-L12FZ)

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Individual perceptions vary with resolution - for example, I can't notice the difference between 720p and 1080p due to my eyesight unless right up on top of the monitor or TV. The important thing to take note of is that the higher the resolution the greater the data consumed - adjust to what you're comfortable with and your viewing habits - even 480p ain't bad when I view it across the room ;)

Other than the major one's put forth hear there is one that everybody should be concerned with and that's the movement towards HTML5 media and away from Flash media (even Adobe is killing of Flash support). Don't assume you're safe with simply auto play disabled, until you investigate HTML5  pre-load behavior (as well as your browser link prefetch behavior)

Some discussion of that consideration can be found over at:

https://community.exede.com/exede/topics/freedom-150-where-did-it-go

towards the end of it....
      
(Edited)
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Andy Schack

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Can one of the moderators from Exede make this thread a "sticky". I just spoke to my ASM and mentioned this thread and he was surprised that this information was "news" to customers. This could make a huge difference in a customer's satisfaction. Thanks, Andy
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Brad, Viasat Employee

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unfortunately a set-back on this forum is we don't have a way to "sticky" some threads. I think we're planning an upgrade eventually to do this though. 
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Old Labs (VS1-329-L12FZ)

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GetSatisfaction (the software powering this community) has recently implemented pinned topics (I see it on another GetSatisfaction powered community somewhere)  - alas it appears to be optional and costs extra.
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Kellae Fischer

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So I'm 3 days into my new billing period and I got a notice that I've used 70% of my alloted data.  I don't do automatic updates, I don't have Netflix, and I rarely watch any YouTube videos.  Mostly just surf the internet and download my email.  I did restore my phone but I have free data from 3AM-8AM and did it during this time period.  I've only reached my data limit one time in the almost 2 years I've had this service.  Sorry, but something is hinky.  I called Exede and they can't tell me when this data was used.  Yeah, that's convenient.  My contract is up in Oct so I'm looking for other options.
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Cloud apps will kill satellite internet. Mobile devices that run update and backups on WiFi can do the same.

Viasat might not be able to tell you WHEN the data was used but they do have some tools to see WHAT KIND of data was used. Of course it is not 100% accurate but will give you general insight on what may have occurred.

I don't know what other internet options you have, but if your only other option is Hughesnet, I would encourage you to stay with Exede at least until the new satellite is up and running. I am sure they will have a lot of new plans to rollout then, and do ypu really want to commit to another ISP for 2 years when your best ISP option might be what Viasat-2 can provide.
(Edited)
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Kellae, if you send an email to exedelistens@viasat.com with your account and contact information and, request a usage review, they can give you a much better idea of where your data went.

Sure, it might not be exact to the minute but, they can tell you the date and, the type of usage that occurred. They can even take an educated guess at the devices connected in the last few weeks, though on that, 2 devices using the same browsers or applications may be seen as one device - like my two Windows 10 computers and 2 iPhones, always only one of each by Viasat's best guess, then my two "unknown" devices that are actually wireless printers that do have e-print capability so, do have to check their email once or twice a day.


As for other options, if you have fiber, cable or DSL service available, go for it. If not Exede/Viasat beats HughesNet and, will soon leave HughesNet entirely in the dust when Viasat 2 comes online in a few months. (Early 2018 projected in service date for Viasat 2.) So, if Huges is tha alternative, let's see if we can figure out where your data went and, help you stop the bleeding.
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Kellae Fischer

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So I finally got my reply to my usage review request.  Pretty convenient that they can't provide the information.

Thank you for contacting Exede Listens regarding a data review.

At this time, I am not able to determine what your data was used for. That system is down at the moment and should be repaired in late September.

Also worth noting is that in the last 15 days, I've only used 1GB of data.  I do have my cell phone wifi shut off, but went onto Verizon website and reviewed my data usage for the phone and used 1.53GB.  So in 15 days, not doing anything different, I've only used 2.53GB of data compared to the 7GB in 3 days that Exede claims I've used.  Whatever.  My contract is up in October and I'm giving serious consideration to doing without until there is a better option.  You can do a lot with a smart phone these days and with Verizon's unlimited plan, I'd actually save a significant amount of money over having 2 plans.
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Just understand "unlimited" isn't really unlimited.  But if you stay under 20GB or so/month, you should be okay on the Verizon plan. 
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Deku (The #1 Hero Data Saver), Champion

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yeah what veteransatuser said... if yall go over 22gbs during your month... then... your speeds will be reduced to i THINK but DONT quote me on it... i think to 250kbps OR 400 kbps... i CANT remember the EXACT thing... BUT!!! just remember that aok??? also id rather wait for the new birdy to go into open up the new plans for ALL users :D i CANT wait!!! :D
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loypressley

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How does an application update when the equipment does not have any power????
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Kellae Fischer

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When I got this service, I was told that web browsing and downloading my email doesn't count against my data allowance.  My contract is up in Oct and only once have I used all of my data and that was because I had to back up my phone before doing a factory reset on it.  I know why it happened that time but that was at the end of a data period so I had to wait 2 days and now I have almost reached my data limit in only 3 days.  I have all automatic updates shut off and I choose what to update.  Somethings not right and I think it's a cop-out that Exede can't tell when my data is used.  This isn't something I should have to make a special request for.  They should be able to tell me when I ask.  But, I guess they have a captive market in those that don't have other options.  It's this, or nothing.
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Old Labs (VS1-329-L12FZ)

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As Bev points out there are numerous ways that data can be consumed without your knowledge and in the background.

Consider the following: Exede provides 12 Mbps service and it's theoretically possible to consume up to 5.4GB per hour at that speed if it can be obtained consistently. Use your computer for even an hour and 1GB isn't out of the range of possibility.  

She's provided a starting point for some of the things to look into which might be consuming data without your knowledge. Give them an opportunity and they surely will use it; and there are more than just these obvious ones - it's a matter of identifying the culprits and placing them on a strict diet. Windows 10 and its applications in particular is fully cloud enabled by default in most cases - a reasonable default for those having "unlimited" plans but on satellite we don't have that option.      

        
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Kellae, do you have an Evolution plan? If so, I understand your frustration. Recently an issue with the data shaper for Evolution was found, it wasn't counting video as usage, as far as I understand. That has been corrected. 

Basically that means those auto loading advertisement videos on webpages count as usage. I would suggest a media blocker, like UBlock Origin to prevent those from loading. you may see better speeds and, will definitely extend the time it take to run out of priority data that way.
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Natalie

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Bev, could you please share how to "manage" Windows 10.  I have Windows 10 on two computers and would like to control when it downloads updates to my free time.  I have looked through the Windows Update settings page and I cannot find that I can select the time to do this like I thought I remembered there used to be.  I have seen you mention managing Windows 10 in several posts but for us non-IT experts, it isn't enough to just mention it without some guidance on how to do it.  Thanks.
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For Windows 10, you need to get the Creator's update to be able to set a wired connection to Metered, otherwise only WiFi can be metered. The Creator's update is 5 GB and, will roll out to everyone in a week or two but, you can get it now if you choose. Just search "Get Widows 10 Creator's Update."

Network and internet setting let you set a connection to metered. Also in settings, under updates, set that to send updates only to your LAN, not to share them over the internet.

On the start menu, right click every tile and turn off live tile, may be under  "more on some tiles."

Beyond that, go through every single thing you have installed and make sure automatically check for and automatically download updates is OFF.

Get either UBlock or UBlock Origin for each of the browsers you use - that blocks advertisements and, all large media elements. to help save your data. It's a simple matter to right click a media element to temporarily allow them to lad if you need to see a video or image it blocks.
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Old Labs (VS1-329-L12FZ)

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Since we're compiling yet another list of usage tips on the fly (once again), I'll add another for the Android users.

By default, mobile devices are designed to automatically consume more data when connected to WiFi - after all it's WiFi and it must be free or unlimited, right?

On Android devices it is possible to tag a WiFi access point as a "mobile hotspot" so that less data will be consumed. All explained at:

https://www.androidcentral.com/how-tag-wifi-access-points-hotspots-your-android-device
 
It's the logical equivalent of metered on Windows, not sure if there's an equivalent on iOS. How effective it is will depend on whether your apps honor the setting and decrease there usage to a minimum.
(Edited)
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loypressley

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Rediculous! I have an ad blocker. I have even browsed without images. Emal is  supposed(?) to be free. That is just about all I do. The U.S. is far, far behind access to high speed data. Why? GREED!!!

Thank you for your time.
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Old Labs (VS1-329-L12FZ)

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Here are some additional tips from some 2-3 years ago - the post was archived as being out of date but some of them are still valid so use at your discretion. It notes other things to be aware of. It was started by Alex as a single repository to which anyone could contribute before being archived.

https://community.exede.com/exede/topics/data-usage-tips

Archived posts are difficult to search for but frequently you'll stumble upon direct links to them as I just did.  

P.S. Since those post Flash Control mentioned there does handle the pre-load attribute of HTML5 video/audio now preventing background buffering for the most part.
(Edited)
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Old Labs (VS1-329-L12FZ)

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Add Glasswire to the mix of data usage monitors in that older post.  

Finally (and that's all I've got, I promise), one other HTML5 attribute to be concerned with, the link prefetch attribute. Best to do a google search on link prefetch for your specific browser - behavior is browser dependent but at least some support disabling it all together so nothing is prefetched until actually needed.
(Edited)
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Kellae Fischer

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Andy, I have an iPhone 7 plus.  I'm not so concerned with the mobile devices because I'm shutting off the wifi setting and making them use Verizon unless I'm in my free zone.
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Old Labs (VS1-329-L12FZ)

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Well if your concern is only the Windows 7 machine(s) and you want some very specific recommendations aimed at that environment:

  • Ensure that your router (if applicable) is properly secured. By that we mean against all unknown use not simply external threats - easiest way to do that is change both the admin password and wifi password(s). The update the WiFi password on any devices you really want to have access. Also check the back of the router to ensure it's not connected by cable to some other unknow device (e.g. DirecTV, Dish, Smart TV, etc.)
  • Diable automatic Windows updates and tiptoe through your applications to disable theirs also.
  • Install Firefox as your browser (I prefer another but Firefox provides me with better control over data usage).
  • Install the Firefox add-on AdBlock Plus or whichever ad blocker you prefer (I personally find AdBlock plus better suited to my needs but YMMV it all depends)   
  • Install the Firefox add-on Flash Control (not to be confused with the FlashBlock add-on for reasons mentioned elsewhere).
  • Install the YScript add-on for Firefox - occasionally you'll encounter unruly web sites that use javascript seemingly for the sole purpose of burning your data - it allow disabling javascript on unruly web sites but use it sparingly and only as needed - some web sites will function perfectly well without javascript enabled other will not - this is only a last ditch technique to being a poorly designed web site under control.
  • Look for the way to disable link prefetch with Firefox using a Google search
  • Finally install Glasswire on each Windows 7 machine - it will let you know what's going on on your Windows machine(s) in no uncertain terms. It must be installed on all Windows machines you may have it tracks at the device level. FWIW, there is now a version of it for Android. Knowing what's really going on is the first step in getting data usage under control 
All of the above are what give me the most bang for the buck in terms of data usage, all are free costing only time.

P.S. Here's the Firefox link prefetch article identifying the configuration chhange needed to disable it.

https://developer.mozilla.org/en-US/docs/Web/HTTP/Link_prefetching_FAQ
 
Some of these are minor other are major but a byte here, a byte ther and pretty soon your talking real gigabytes over the course of a month.
(Edited)
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Andy Schack

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Kellae, I realize you are shutting off the wifi on your 7 but I still strongly suggest installing a usage app on it. The one I chose, Data Usage Pro keeps track of both wifi and mobile data usage and you can set your reset date which starts the clock ticking again. You can even set limits which can be handy for mobile data unless you are on an unlimited plan.
As a last measure, and I now I sound like a broken record on this but you have to realize I am a dealer/installer so I deal with customers on this issue each and every day......the easiest and by FAR best way to monitor your usage is with a router that has some type of traffic meter built in. That is why I almost exclusively install Netgear routers. You can install the Netgear Genie app on ANY device and get REAL TIME usage measurements.

Without some type of usage meter you are basically hunting in the dark without a flashlight.

Andy
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Andy Schack

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After reading some of the posts from dissatisfied customers I thought I would bump this one up.

Andy
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Gary Sawtelle

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Great tips Andy!! For those on Mac computers I found an great app for scheduling downloads which I had been craving for since my WildBlue days many moons ago.  The software is named Folx by Eltima.  It supports dowloading Youtube videos and large software updates.  I've been using for about 8 months and love it.  One caveat I found was that if you're using a camera sentry app they somehow seem to muck up the works.  Sure beats staying up until all hours to download videos during the free zone.  You can check it out at https://mac.eltima.com/download-manager.html

Gary
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Andy Schack

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Thanks Gary, glad you found the tips helpful.

I imagine even after VS2 goes online, even VS3, that download managers and "free zones" are going to be the only way to control data usage. The bigger the ISPs make the highway, the more traffic AND heavier cargo is going to fill the lanes. That's why I never think we will see a completely unlimited offering.

I struck up a conversation with the young man who works at a local Lowes store. He saw my van and asked me about Exede. Long story short, he uses anywhere from 3-4 terabytes per month. After I picked my jaw up I realized that unlimited and satellite internet would remain distant cousins if you know what I mean. Now when I say "unlimted" I am talking about full speed internet. Personally I imagine we'll see "Liberty" style plans from here on out.

Andy
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VeteranSatUser, Champion

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I disagree with you Andy. I expect Freedom plans available to all. Granted, that is not "unlimited", but it is better than Liberty. I think anything less and Viasat would not advance past Hughesnet like I am expecting. But I am sure as a dealer you will know first before us little consumers :).
(Edited)
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Andy Schack

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You misunderstood what I meant. The Freedom plan functions pretty much like the older Classic ones, It was called Freedom simply because of the large amount of data allowed per month, however once that data was exceeded (no pun intended) the customer was basically dead in the water. With the Liberty plans, Exede changed the way a customer was handled once they went over their allotted data. The customer's speed WAS slowed down but not near as extreme as with the Freedom or Classic plans. That's why I say that there will never be totally unrestricted data plans which give full speed all month long. That is also why I gave the example of the Lowes employee. With VS2 and even VS3 there simply won't be enough data for customers to use that kind of data per month. We WILL see plans with much larger priority data than the Freedom plan offers BUT it will function like the Liberty when it comes to data caps.

Andy
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Yes I agree with that. I could see 150GB plans available to all then slowed to 1 - 5 Mbs if going over that.

I thought Evolution plans were a good idea but they were just too complicated to execute them successfully. I think Liberty combined with a free zone is an ideal solution, but Freedom combined with the Liberty primetime speed reductions would be an optimum solution.
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Bev, Champion

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I wouldn't rule out unlimited satellite internet SOMEDAY, maybe even in my lifetime. More realistic would be plans with 200-300 GB before being throttled, maybe with Viasat 3. Something that allows a lot more streaming, like about 20 hours per week, enough to somewhat make cutting the cord with satellite TV service possible.

Time will tell, we may all be surprised by what Viasat comes up with next. :)
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Andy Schack

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I'm bumping this back up for Leslie.

Andy
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Andy Schack

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After reading the threads today I figured it was time to bump this puppy up again.

Andy
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Hfcomms

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I meant to thank you the first time you posted this Andy but I forgot.  Some folks simply can't be bothered in finding out how to control their data usage.  They just want to bitch at Exede that the performance isn't like fiber or cable Internet and it costs too much for what you get compared to those ISP's. 

Two entirely different animals for two different sets of customers.  Internet isn't a utility yet or a 'right' that others people have to subsidize it for you to get all that you want.  For the customers that are serious about their Internet footprint your tips are invaluable for learning about all the background processes that suck the data that you aren't aware of and that we take for granted. 

Although the new satellite coming on line and those that follow will perhaps make things a little more palatable as compared to terrestrial options, satellite Internet because of the capital costs involved will never be directly competitive with standard ISP's.  All that being said today's Exede is light years ahead of the performance of my first Hughes satellite setup 10 years ago and 10 years from now the new satellites on the drawing board will leave the 'new' Exede satellite in the dust I'm sure.

For the time-being however many of us need to be aware of how the data is used up and what we as the end user can do to strike a balance between performance and data frugality. 

Thanks again!!
(Edited)
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Andy Schack

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Very kind of you, thanks. You mentioned that my tips were "invaluable". Brought back something I was told at the last Dealer Council meeting I went to out in Denver. After all the meeting stuff was over, me and the other dealers went down to the hotel's bar and talked about the past two years we had been together as a council. This was our last meeting together, the next time we meet we'll be handing things off to the new group of chosen dealers....one of us from this council will be carried over to the next one. Anyway, one of the largest volume dealers in the country was talking to me and we were talking about our impact on the company and how things are handled and he looked at me and said that to him personally, the ideas I brought to Exede about the data tips I outlined in this thread (brought up in June 2015) probably had more impact than anything and that nothing else even came close.
Probably one of the best compliments I've ever gotten.
Personally, I think they like having me around to hear my Southern accent. LOL

Andy
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Bev, Champion

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Of course, don't ya know that saying "mayonnaise there's a lot of rural folks down here y'all." is cool? :P I think your southern beats my Arkie - we just sound like hicks LOL.

Still, there is something to be said for southern manners and hospitality when it comes to customer service. That does go over well with people.
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Andy Schack

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Looks like it's time to bring this one back up again for any who missed it.

Andy
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Andy Schack

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Due to a customer having to reschedule at the last minute I found myself with a little extra time on my hands at the store. I needed to set up a new Roku for my parents and figured we'd do a quick video tutorial on how to set the master bitrate. We didn't worry with a script or anything so please forgive it being rather hap-hazard.
https://m.facebook.com/story.php?story_fbid=768603959990853&id=317237735127480&refsrc=https%...

In the near future I'll probably do some more on other tips and tricks.

Andy
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James

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I still want to know how the data gets used up with the Ethernet cable out of the back of the modem when unplugged before a fresh reset? this is what we would really like to know :)  
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Bev, Champion

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Mike, that is WITH the Creators Update for Windows 10. Yes Ethernet connections can be set to metered  with the Creator's Update and, yes on metered, only "Critical" updates automatically download. 

That update may not have been pushed to you YET but, if you prefer not to wait for it to happen automatically, you can get it now. https://support.microsoft.com/en-us/help/4028685/windows-get-the-windows-10-creators-update
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mike barber

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OK So I went to a Microsoft site that had a chat service and here is what I found out... everything you wanted to know about MS stealing your data but were afraid to ask....  I really hope this helps some other users.

ps Haven't read through the whole thing so I don't know if this only applies to Wi-Fi.....   stayed tuned, film at 11....

https://answers.microsoft.com/en-us/windows/forum/windows_10-update/how-to-turn-off-automatic-update...
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mike barber

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Bev,
 Thank you for your response. I'm not a Beta user so I'm not on the Creator's Update list and don't want to be. I'm hopeful that my recent findings on how to disable the updates will protect my data. Now all I have to do is remember to turn it back on at 3 am every once in a while...   Unbelievable that a company with this much control over the computer users of the world can cause this much trouble and be so difficult to deal with.
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GabeU, Champion

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Mike,

The Creators Update is a general release update, not just for Beta users.  But, with that said, it's hardware dependent, and some people haven't, and won't, receive it due to the hardware in their device not being deemed by Microsoft to be compatible with the Creators Update.   With that said, there are still people who are receiving the update this late, as it is/was a staged release, so you may yet receive it. 
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GabeU, Champion

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Mike,

The Creators Update is a general release update, not just for Beta users.  But, with that said, it's hardware dependent, and some people haven't, and won't, receive it due to the hardware in their device not being deemed by Microsoft to be compatible with the Creators Update.   With that said, there are still people who are receiving the update this late, as it is/was a staged release, so you may yet receive it.