Help! No internet access!

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  • Updated 5 years ago
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DirecTV works & I'm receiving emails on all devices, but I can't access the internet. Could it be my modem? I have my own router, but is it possible the router is the problem? If so, do you provide routers for sale? Thank you, Kim Hudson
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Kim Hudson

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  • frustrated

Posted 5 years ago

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Knight Rider

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What do you see when you look at the modem status page at  is every thing green or are there errors?  If there are errors, take a screen shot or wright down the errors and then reboot the modem, if everything is green then unplug the power from your router and the ViaSat modem.  Wait 5 min then plug the modem back in, wait for it to fully come back up(about 2 min) then plug your router back in and see if you can get online then.  If not let us know.
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Richard L Tyner

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I have reset modem multiple times over last 24 hrs. Access to gmail account (not exede or Wildblue mail) is now working, but links from mail, or chrome browser typed in links do not work (msg says page unavailable) speed sees servers, but cannot complete test. All issues mentioned work when using. Verizon data network, so must be something on Exede ViaSat end!
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Steve Frederick-VS1/Beam314, Champion

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Richard, have you tried plugging your computer directly to the modem using an ethernet cable? If that gets you on the internet, then your router is the problem.  
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Richard L Tyner

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Thank you Steve, that did work, so I have swapped out the router with an older one and things seem ok again. It doesn't make sense to me, but,,,,what ever it takes. I'll be shopping for a new router...any suggestions?? Thanks again for the problem solving.
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Old Labs (VS1-329-L12FZ)

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Both Steve and I utilize ASUS routers; I believe his is the RT-66U while mine is it's predecessor RT-65R. Any of the ASUS routers with DD-WRT firmware are good bets. (note that the R suffix is for those models sold by a certain blue big box channel or used to be).

In addition if you've heard Aterlo's Nightshift (becoming popular with those on limited plans and effectively turns your router into a recorder that can be scheduled during the free zone(s)), some of the Asus models are the supported hardware for that:

Largely a matter of price point and features wanted/needed but other recommendations are sure to follow.           

P.S. You might also want to try a full factory reset (usual detailed in the manual) of the one you just yanked, a fresh reinstall to see if it works and then upgrade to the vendor's latest firmware once working. Alternately, just reconnect it after going the direct connect route to the PC  - I think that's what Steve did recently when  the latest modem update caused him problems but he can confirm that. None of it makes sense to any of us...  

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