Help.....need to have a Static IP

  • 1
  • Problem
  • Updated 2 years ago
  • Acknowledged
  • 1
Have been trying to troubleshoot some home automation / home security issues we've been having at our cabin where we have Exede as our internet provider.  We have a Insteon (Smarthome) install out at our cabin that we have been trying to get some security cameras, thermostat and water leak sensors working.  They work fine when we are there, but have been unable to access remotely - which is most of the the reason for having internet access out there in the first place.

Insteon is convinced the problem is Exede is not able to assign a Static IP address, which their controller needs to enable remote access.

Has anyone had a similar experience and able to find a solution or work-around??
Photo of Evan Bruce

Evan Bruce

  • 4 Posts
  • 0 Reply Likes
  • Frustrated

Posted 2 years ago

  • 1
2 years ago
Photo of Brad

Brad, Viasat Employee

  • 3394 Posts
  • 1273 Reply Likes
We only offer a dynamic IP address on our residential accounts. Persistent IPs are offered in our business accounts. http://www.exede.com/business/
View previous…
2017-02-22T21:36:35+00:00
Photo of Brad

Brad, Viasat Employee

  • 3394 Posts
  • 1273 Reply Likes
Typically a business account is required to get a static IP with most providers. Comcast for example, probably the biggest internet provider outside of DSL only offers a static IP only through business accounts. We only offer one with a business plan
2017-02-22T21:39:50+00:00
Photo of Evan Bruce

Evan Bruce

  • 4 Posts
  • 0 Reply Likes
Most services do not change IP addresses as frequently as Exede.  We have a dynamic IP via Comcast at our other home and it's not an issue as it only changes about 3 times a year.  Exede seems to change about every day.
So again, what solution can you suggest that provides a Static / Persistent IP without the additional per GB data charges of a business plan ??
2017-02-22T21:49:14+00:00
Photo of James Harman

James Harman

  • 39 Posts
  • 10 Reply Likes
You'll probably have to go the VPN route?

http://vpnstaticip.com/
2017-02-22T21:56:07+00:00
Photo of Evan Bruce

Evan Bruce

  • 4 Posts
  • 0 Reply Likes
Hi James - appreciate the suggestion but unfortunately most home automation controllers need the IP to remain static at the router so a VPN won't work.  Really needs to be provided by the service provider.
2017-03-06T21:36:47+00:00
Photo of Chad Connolly

Chad Connolly

  • 3 Posts
  • 0 Reply Likes
Hey Evan, Have you tried www.noip.com free service
  • 1

Powered by Get Satisfaction