Help.....need to have a Static IP

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Have been trying to troubleshoot some home automation / home security issues we've been having at our cabin where we have Exede as our internet provider.  We have a Insteon (Smarthome) install out at our cabin that we have been trying to get some security cameras, thermostat and water leak sensors working.  They work fine when we are there, but have been unable to access remotely - which is most of the the reason for having internet access out there in the first place.

Insteon is convinced the problem is Exede is not able to assign a Static IP address, which their controller needs to enable remote access.

Has anyone had a similar experience and able to find a solution or work-around??
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Evan Bruce

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Posted 2 years ago

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2 years ago
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Brad, Viasat Employee

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We only offer a dynamic IP address on our residential accounts. Persistent IPs are offered in our business accounts. http://www.exede.com/business/
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2017-02-22T21:36:35+00:00
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Brad, Viasat Employee

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Typically a business account is required to get a static IP with most providers. Comcast for example, probably the biggest internet provider outside of DSL only offers a static IP only through business accounts. We only offer one with a business plan
2017-02-22T21:39:50+00:00
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Evan Bruce

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Most services do not change IP addresses as frequently as Exede.  We have a dynamic IP via Comcast at our other home and it's not an issue as it only changes about 3 times a year.  Exede seems to change about every day.
So again, what solution can you suggest that provides a Static / Persistent IP without the additional per GB data charges of a business plan ??
2017-02-22T21:49:14+00:00
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James Harman

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You'll probably have to go the VPN route?

http://vpnstaticip.com/
2017-02-22T21:56:07+00:00
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Evan Bruce

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Hi James - appreciate the suggestion but unfortunately most home automation controllers need the IP to remain static at the router so a VPN won't work.  Really needs to be provided by the service provider.
2017-03-06T21:36:47+00:00
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Chad Connolly

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Hey Evan, Have you tried www.noip.com free service
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