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The new exceed modem is a combination a wifi router built in. My Surface Pro 3 and phone had n problem finding the wifi, however my wireless printer cannot and my Samsung Table cannot. I have to hardwire the printer and the tablet indicated that the wifi is out of range. HELP.
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Jose Delgado

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Posted 4 years ago

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Bev, Champion

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How far from the Modem are these devices. Are they within the range specified by the Modem Specs? Do those devices have another Wifi network in them that they might be looking for rather than your Modem?
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Diana, Viasat Employee

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Hi Jose, Bev has some great questions regarding why you are not able to use all of your devices on the  Exede WiFi modem/router.  Please send your account and contact information to with your answers.  Thanks 
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Shirley Hoover

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what happened to wifi on our phones
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Bev, Champion

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We need more detail. Is wifi enabled on the phone(s) in question? Did the phone(s) ever connect to your home network? Are other devices able to connect wirelessly to your home network? Is your modem connected to the internet?
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Matt F, Viasat Official Rep

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New topic

Please reference the new conversation here: Wifi on phones

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