HELP Identify data hog.

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Hello, Ron Rhodes here. I need to know what exact devise is using my data. In the past two months (with no change in my use pattern) something is eating data at unacceptable rate). I did call last month and their should be a record of those calls. My account number is; I haven't watched any movies or used any high demand services. No games, no work usage just a few hours of browsing over the past 3 days as has been the case for several years. I've generally always made it through the month with no problem. Now THREE days into the billing cycle it shows I've used 15 gig.PLEASE HELP. I'm not consciously using this much data.
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K&R

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Posted 1 year ago

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Old Labs (VS1-329-L12FZ)

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I'm not sure Viasat has the ability just yet to provide an accurate breakdown of usage on a per device basis. Depending on which modem you have they may be able to provide you with the devices that are connecting to your network; however with the old standalone modem it's just a guess; it is only with the newer modem/router combo devices that they would be able to accurately see which devices are on using your network.

Andy is in a better position now to tell you what the current capabilities of the SVT tool (service visibility tool) are - not even sure it's called that anymore but last documentation I saw was that it only provided a general categorized breakdown of usage that might provide some clues and then it's still guesswork but you might stumble upon the cause.

Many of us have simply gone to tracking data usage independently using either are own routers or traffic analysis applications that install on each of our devices. These allow us to either verify or disprove the accuracy of the Viasat usage counts

Both of those routes will give you a better idea of exactly where data is going. With those devices listed, I'd suggest the router option is your best choice. The typical recommendations are Asus routers having the built-in traffic analysis feature (or having the ability to run the ASUSWRT-Merlin firmware or Netgear routers - there are others and you'll surely receive other recommendations.

Here's an example of what my router (Asus RT-AC3200) provides:



This represent my usage for the past 24 hours and it's very interactive allowing various drill downs/filters. It also shows one of the past weaknesses of the Viasat SVT tool.

One of the past categories was a general breakdown of "social media data usage". Many people would complain "well I don't use social media so how can that possibly be correct?".

I typically don't use social media either, but as you can see I've got some 86+ MB of usage for it with Twitter and Facebook - I wasn't on either one of them but I did visit a number of sites that have embedded Facebook and Twitter feeds in them that are pulling data off of those services. I get all the benefits and disadvantages of Facebook use without even visiting ;)

This generally gives me enough info to track down where excess usage is occurring pointing me to the right device. In some case more digging on the device is required to determining which process/application is actually using the data.

P.S. Just like that as Rique and I passed like ships in the night, there's another option
(Edited)
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K&R

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To close the thread; "Thank You" to all that contributed and helped identify my data drain.  It was Microsoft OneDrive to the tune of approximately 5 GB per day.  GlassWire is the tool that made it easy to see what was eating data like hot popcorn at a drive-in movie. 

I suspect others will benefit from this little adventure.

Best, Ron
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VeteranSatUser, Champion

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Cloud applications and satellite internet don't mix.

I just configured a Windows 10 machine. I made sure that feature was turned off!
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Old Labs (VS1-329-L12FZ)

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Thanks K&R,

Frequently folks don't/won't come back and identify the cause and how it was located.
(Edited)
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GabeU, Champion

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Glad you found the culprit.