HELP

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  • Problem
  • Updated 4 weeks ago
  • Acknowledged
Ive had viasat for 8 days, when the salesman told me about this this service he never mentioned the 300 charge If I choose the no contract, he never mentioned that this service is no good for gaming. I basically got hustled into getting this service. Now after I talked to the company they still want to charge me almost 600 dollars regardless of my situation. Is there any way to get out of paying this ridiculous amount??
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11garval .

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Posted 1 month ago

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Homeskillet

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Did you tell the salesman you wanted to use it for gaming? There is a signal latency of approximately 3/4 of a second, that is unavoidable because the satellite is 22,000 miles above the Earth. Any game that requires a quick response will not work well. Sorry, but there should be enough bad press on satellite internet with a little Googling you should have easily found out the drawbacks.
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ExSatUser

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How do you get $600? The cancellation fee isnt that much. Did they charge you for an install too?

Contact Viasatlistens@viasat.com and include your account number. If you were mislead to buy the product, you definitely shouldnt have to pay all that to get rid of it.
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Malinda Scott

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Call or submit online complaint with better business Bureau worked for me
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Admiral Korbohuta

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Agreed. I filed a complaint with the BBB against a company(not Viasat) and got every penny of my money back.
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Homeskillet

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I figure $600 was $150 for install (That is the fee here), cancelling remaining months $15 x 23 =$345 and then whatever they shelled out for the first month, which could even put some people over $600.
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ExSatUser

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That is possible yes.

If so, that is sad people fall for the hype!
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Homeskillet

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Viasat could easily fix their reputation if they offered a money back guarantee if certain standards of service are not met. As it sits now the service could be unusable and people are on the hook for up to $600. It is all about location, location, location. I do not doubt there are places where the service is excellent, on the flip side there are places where it isn't much better than dial up.
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ExSatUser

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If the service is so great as some people think, should be no problem offering a 30 day trial!
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Bradley

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You know what is good for gaming?

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Admiral Korbohuta

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Blah blah blah Bradley. Run off to Spectrum's forum.
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Bradley

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Why? I like it here.

If I could give you the bandwidth over the 400 Mbps I’m paying for I would.
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ExSatUser

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I dont mind your posts. Show how far behind satellite internet is in 2019.
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Admiral Korbohuta

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It makes me insanely jealous.
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ExSatUser

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Me too! And I just shake my head when people on here think satellite internet is even in the same universe as cable internet.
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Admiral Korbohuta

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I guess you can compare Viasat-2 with a slower cable connection. Maybe areas that are on the fringes of the service. Bradley's connection is on a whole different level.
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ExSatUser

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The majority of Viasat customers are not on magic beams though. And you still cant real time game no matter the beam. And then there is the video resolution issue.

Internet of last resort.
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Bradley

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Remember though I dealt with satellite for over a decade. Sub 1 Mbps most nights.
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Admiral Korbohuta

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Well yeah. Can't compare a service with 700ms ping to one with less than 20ms. Satellite is and always will be a last resort to those who can't get anything else other than dial up.
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Homeskillet

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I think I could "real time game" with satellite with the only game I have played on line. I had no problem playing chess when I had dial up.
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Homeskillet

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I think I could "real time game" with satellite with the only game I have played on line. I had no problem playing chess when I had dial up.