hello VIASAT,

  • 1
  • Question
  • Updated 2 months ago
  • Acknowledged
my unlimited silver 25mbps plan has gone from bad, to worse to unusable in the past 2 years. yet you still seem to accept my $110 every month right on time. My internet (in the last 2 years) has gone from 14mbps, to 8mbps to 4mbps and now a constant 1mbps all day( except maybe 1 hour between 9am and 10am). i just want to know what i should do, because unlike other people i dont have any other options(no cell service) so i am unfortunately stuck with viasat,who no longer needs me or wants me. viasat tells me i will be throttled down to nothing as long as i keep my unlimited silver 25 plan. and if i switch to a much lesser plan(50gb of 12mbps which is the same price as my unlimited plan)my speeds may be improved. my son has played all his games even fortnite up untill this recent cut in our speeds, and a 50gb data plan would last 1 week at the most. is there any hope that the thousands of us that have the Unlimited Silver 25 Mbps will ever see speeds above 1-2 mbps again. i would be happy with 10mbps or even 5mbps, at least i could watch netflix and thats less than half of what i am paying for. i realize viasat get millions of angry and frustrated emails and comments and that must get old, but if you would stop selling something that you dont have to unsuspecting folks and start focusing on better improving the quality of service for your already paying customers those emails and comments would stop.for now i will keep my plan and continue to pay over $100 a month for dial up speeds and hope that viasat corporate listens to all of us blue collar folks, do what is morally correct and tries to restore our service when viasat 3 is launched.
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Charles Williams

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  • cheated and lied to

Posted 2 months ago

  • 1
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VeteranSatUser, Champion

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Have you looked at Hughesnet?
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Charles Williams

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yes but unfortunetly the biggest plan they offer is 50gb a month and that wouldnt last a week, i realy hope viasat can help me get more than 1mbps on my unlimited 150gb 25mbps plan. i am gonna be patient with them seing as how i have been with them over 6 years, hopefully that qualifies me as a valued customer.

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Charles Williams

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You champions are great though, I only realized viasat had a online community a few days ago. I can tell you you guys offer genuine unbiased support for everyone. This is the first time I have ever been emotionally distraught enough to post a complaint about a company and now I feel bad. But I also now realize that I am just one of very many people who are having our data stolen from us and shared between new customers that they didn't have power to support in the first place. I hoping my rant will lead to something like"Mr Williams we are sorry your internet is no longer useable and we will be happy to turn a few knobs and get you back to 10mbps right away"
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VeteranSatUser, Champion

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Who can still get 150GB of priority data?

Right now, at least in some areas of the country, Viasat is not competitive on price or features.

Compare the two and make the right decision for your location.
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Bev, Champion

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I'd consider it if it were 50/50 but, that isn't the case here, it's just a flat 50, same as I could get with Viasat and, Viasat is 50.00 cheaper, if I switch plans, which I am not doing. I'll ride it out for a while and see what comes up.

Also not falling for AT& fixed wireless here, sure better price at 70.00 for 210 GB but, then charges for all overages up to a max of 200.00 per month. It requires cell signal and, at best, in the back of my pasture, that's 1 bar of no LTE, no 3G no 1X just one bar of analog or no data service. Add the install cost for AT&T and, the fact that they have already denied landline phone service to my home and, nope no way. Give it a few months, they will be denying internet service here too. Surprised they haven't denied DTV here yet.

Only reason I still have DTV is because I had it before AT&T bought them out and, DISH doesn't offer the channels I want for the same or a lower price so, I stay with DTV
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VeteranSatUser, Champion

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All Hughesnet plans offer 50 off peak. Check again.
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GabeU, Champion

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All Hughesnet plans offer 50 off peak. 
Yep.  2AM to 8AM.  
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VeteranSatUser, Champion

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So 100GB not subject to implemented network slowdown.

Can Viasat claim that anymore?
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Brad, Viasat Employee

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Hi Charles

It looks like this is related to the recent policy change. There should have been an email sent to the email we have for you on file going into deeper explanation on why it was done, what it means and more importantly options for what to do.

In a nutshell some plans will see slower speeds during our busiest hours but faster speeds outside that time-frame that may surpass the expected speed. This was done to help manage the network;s workload and benefit the majority of Viasat's customers (aka addressing some of our peak hour speeds across the board). Unfortunately I'm not an engineer that sees that so that's about all I really know or can say about on the why. 

But you can stay on the plan, you get the data but you'll see this regularly. You aren't being asked to make a decision now so I think hanging on before doing anything might be worth it unless it's completely unusable.

You can switch to a plan that won't be affected by this. It may not have as much priority data or as high an inflection point but it'll be more constant on speeds. 

Finally if this is a deal breaker we are allowing an opt out if under agreement without penalty. 
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GabeU, Champion

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I wouldn't have wasted the bandwidth.  :) 
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Michael McDowell

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Or my time! 
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VeteranSatUser, Champion

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Who cares. We need Stephen to burn through his data so he can post his ridiculous speed test and insult all the rest of us who are suffering :).

My speeds were dismal last night. The new normal. We got through the holidays. Then Viasat changed some things. Now speeds are worse than ever.
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Casual Observer

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Re: Sharing

Viasat-2 was touted as being able to shift bandwidth.

Each of these satellites represents enormous gains in capacity, and ViaSat-2, with its ability to shift capacity, exemplifies Dankberg’s comments about focusing bandwidth where it’s needed.

https://corpblog.viasat.com/viasat-ceo-putting-bandwidth-where-its-needed-is-key-to-success-in-satel...
Even a claim that it could shift through time zones during prime time as bandwidth requirements changed - sorry no link for that one ;)

I'm not me...I miss the old forum.
(Edited)
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VeteranSatUser, Champion

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They also had a map that showed broadband for all (i.e. 25Mbps nationwide). My neighbors cant get more than 12Mbps still today!