Having issues in beam 88 :(

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  • Question
  • Updated 2 years ago
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I am posting this issue because i am having trouble with exede classic 10gb plan, everything was working smooth. 17.65Mbps download -2.98 Mbps upload, and suddenly, the speed has been inconsistent for the past 3 weeks, i logged in to the modem dashboard and i found this, Proxy disconnected on client side, it take like 5 minutes to connect, the same download speed but no upload (well, 0.08Mbps), does anybody having this same issue???

  
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Exede SAN FELIPE

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  • frustrated

Posted 2 years ago

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Shonda Adams

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I'm having the same issues for the past few weeks I have no consistent internet but they are deducting 3GBs a day from me.
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Larry Byars

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bad tria.need a service call
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Bev, Champion

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I agree, bad tria, I'd guess that it says "Brownout mode - Yes" on the tria page as well.
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Diana, Viasat Employee

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Hi All,  If you have a problem or an issue with your internet service, please call Exede Customer Service at 855-463-9333 or send an email to exedelistens@viasat.com. We will be happy to review your account to determine what the issue may be . 
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Exede SAN FELIPE

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exede diana, i would call them but every time they have to come, i have to pay 95 bucks for something i can do, thank you
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Bev, Champion

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Call and sign up for Easy Care. You can read more about Easy Care here. it saves having to pay for a service call all at once.

http://www.exede.com/exede-easycare/
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Exede SAN FELIPE

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Yes, read about that, but my issue is that i want to learn how to troubleshoot the issues. Do you know about polarity??
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Bev, Champion

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There isn't a lot you can do to troubleshoot your service except look for trees blocking the line of sight for the dish and power cycling the modem, rebooting your computer and router ()if you have one)

Beyond that requires a trained technician with tools only available to them to test and isolate problems.
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SonyaA

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With Exede if you want it fixed they have to do it. If you mess things up more they just charge you for more equipment since you can short out the modem And the more parts you mess up the more it's going to cost you. Make a call and they can tell on their end if it's the tria or modem or might be able to reset something without a visit it don't cost to call